[Remote] Sr. Associate I, Field Technical Service Engineering - Surgical at Alcon

Minnesota, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, Eye Care, HealthcareIndustries

Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.)
The ability to fluently read, write, understand and communicate in English
2 Years of Relevant Experience

Responsibilities

Perform corrective and preventive maintenance, retrofits, upgrades and system installations
Establish and maintain a high level of customer satisfaction
Promptly address customer concerns, quality assurance and medical safety issues
Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams
Maintain all administrative responsibilities in a timely and accurate manner
Assist Sales, Clinical and In-house teams including other Field Engineers as needed
Manage inventory, keep accurate records, and promptly return unused and failed parts
Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory

Skills

Key technologies and capabilities for this role

Field Service EngineeringEquipment InstallationPreventive MaintenanceCorrective MaintenanceSystem TestingCustomer ServiceInventory ManagementAnalytical ThinkingProblem ResolutionTechnical Communication

Questions & Answers

Common questions about this position

What is the location and travel requirement for this role?

This is a field-based role covering a territory including Minnesota, Wisconsin, South Dakota, and North Dakota, with the ideal candidate residing in the Minneapolis/St. Paul area. Travel requirements include approximately 30% overnights.

What are the minimum qualifications for this position?

A Bachelor’s Degree or equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.) and 2 years of relevant experience are required. Candidates must also be able to fluently read, write, understand, and communicate in English.

What benefits does Alcon offer?

Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more.

What is the company culture like at Alcon?

Alcon fosters an expansive culture, is driven by meaningful work to help people see brilliantly, innovates boldly, champions progress, and acts with speed as the global leader in eye care.

What makes a strong candidate for this role?

Preferred candidates have experience resolving problems analytically and communicating professionally in high-pressure environments, working with advanced medical devices using lasers, knowledge of hospital operating room protocols, ServiceMax/CRM tools, and the ability to lift 50 pounds.

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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