Field Service Technician - Fargo, ND (on-site) 7AM-4PM CT M-F at Entrust

Minneapolis, Minnesota, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Security Solutions, Identity TechnologyIndustries

Requirements

High School Diploma/GED or equivalent
Minimum of 2 years of electromechanical technician experience
Proficient problem solving

Responsibilities

Perform high quality preventative and emergency maintenance services on Entrust equipment
Work with a high degree of autonomy to test, diagnose, and resolve issues on systems including mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
Conduct day-to-day repairs such as cleaning rollers, sensors, cavities; calibrating sensors, data read/write devices, application pressure; evaluating/replacing parts for wear and misalignment (servo & stepper motors, spindles, clutches, belts, bearings); evaluating/replacing temperature/proximity/position sensors; software adjustments for temperature, hardware positioning
Utilize repair and service manuals to troubleshoot card printer systems
Utilize test equipment such as voltmeter and laptop
Utilize hand tools such as screwdrivers, pliers, wrenches
Maintain accurate and proper inventory levels utilizing the ERP platform
Follow established processes for service activity reporting and call management
Accept, organize, and respond to service calls utilizing a dispatch system
Drive to customer sites daily to provide service and maintenance
Interact with customer operations staff
Be consistently reliable and timely, display a positive attitude
Demonstrate customer relation skills for independent resolution of most situations without management assistance
Work to continually improve customer relations
Adjust to customer culture in communication, dress code, and compliance with their behavioral standards while maintaining Entrust values
Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Entrust
Develop competency in required applications to confidently use diverse software and systems
Assist less experienced personnel with difficult repair problems
Commit to continuous improvement by sharing ideas, problem resolution successes, and suggestions on process improvement

Skills

Key technologies and capabilities for this role

Electromechanical MaintenancePreventative MaintenanceEmergency MaintenanceMechanical EmbossersThermal ImagingLaminatingMagstripe WritingChip Data WritingUltraviolet CuringSensors CalibrationData Read/Write DevicesCleaning RollersParts EvaluationTroubleshooting

Questions & Answers

Common questions about this position

What benefits are offered for this Field Service Technician position?

Benefits include medical benefits from day 1, up to 4 weeks paid time off accrued within the first year, 6 paid company holidays plus 6 paid floating holidays, 401k with up to 6% company match, and an Annual Incentive Program (bonus).

Is this Field Service Technician role remote or on-site?

This is an on-site position in Fargo, ND, with daily drives to customer sites required.

What technical skills are required for the Field Service Technician role?

Key skills include performing electromechanical maintenance on card printer systems, using test equipment like voltmeters and laptops, hand tools such as screwdrivers and pliers, troubleshooting with repair manuals, and working with ERP platforms for inventory.

What is the salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this Field Service Technician job?

Strong candidates demonstrate a high degree of autonomy in testing, diagnosing, and resolving issues, reliability, timeliness, a positive attitude, and excellent customer relation skills.