[Remote] Field Service Engineer at Thermo Fisher Scientific

California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Biotechnology, Materials Science, ElectronicsIndustries

Requirements

Bachelor's degree in Electronics, Electrical, and/or Mechanical Engineering OR 4+ years equivalent education and experience in electronic systems, including hands-on technical experience installing, solving, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems
Detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems
Ability to deal effectively with customers
Excellent interpersonal communication skills with professional working proficiency in English
Consistent record of fixing sophisticated systems and subsystems down to the component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
Familiar with UHV phenomenon and technology
Ability to acquire a valid passport and travel regionally and internationally as required
Must possess a valid driver’s license
Able to lift 40 lbs. without assistance
Adherence to all Good Manufacturing Practices (GMP) Safety Standards and cleanroom requirements (no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc.)
Tolerance for environmental conditions: Cold Room/Freezers -22°F/-6°C, fluctuating temps hot/cold, laboratory setting, loud noises, rapid flashing lights, some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), strong odors (chemical, lubricants, biological products etc.), various outside weather conditions, warehouse, work with hazardous/toxic materials, working at heights

Responsibilities

Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
Conduct on-site scheduled planned maintenance visits
Provide diagnosis and repair support for customers and other field personnel
Cultivate and develop positive working relationships with customers, system users, and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training to customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
Provide guidance for various reports including identifying and isolating outstanding problems with the system
Act as a subject expert and resource for training

Skills

Key technologies and capabilities for this role

Electron MicroscopyField ServiceEquipment InstallationTesting ProceduresHardware TroubleshootingSoftware ExpertiseMaterials ScienceLife SciencesGMPPPE

Questions & Answers

Common questions about this position

What are the day-to-day responsibilities of this Field Service Engineer role?

Daily activities include on-site installation and testing of equipment, scheduled maintenance visits, diagnosis and repair support, customer training on system maintenance, and providing feedback to product quality teams.

Is this a remote position or does it require travel?

The role requires on-site work at customer locations, including travel often on short notice to resolve problems or support other field service personnel.

What education or experience is required for this position?

The job description specifies education and experience specific to Electronics, Electrical, and/or related fields, though full details are not provided.

What is the work schedule and employment type for this role?

This is a full-time position with a standard Monday-Friday work schedule.

What makes a strong candidate for this Field Service Engineer position?

Ideal candidates have hardware and software expertise in electron, ion, and light microscopy, deep application knowledge in materials science or related fields, and a desire to work with a team exposed to diverse customer applications.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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