Responsibilities

The Field Service Supervisor will manage and develop assigned service teams, facilitating internal team communication and coordinating with the sales and service teams. They will handle customer critical communication, escalate issues, participate in customer meetings, and ensure health and safety protocols are followed. The role involves coordination of technical and non-technical training, support of the regional service manager, planning and preparation for installations, and taking on field service activities approximately 50% of the time. Additionally, the supervisor will challenge the status quo, seek opportunities for improvement, and possess negotiation skills and a commercial mindset.