Senior Supply Chain Account Manager, Semiconductors
Western DigitalFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Employment Type: Full time Work Schedule: Standard (Mon-Fri) Environmental Conditions: Office
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
The Service organization within Material & Structural Analysis Division (MSD) of Thermo Fisher Scientific strives to offer an outstanding customer experience for the entire life cycle of our products. The Senior Manager, Field Service role will be responsible for delivering outstanding customer support for all Northwest Region (AK, WA, OR, ID, MT, ND, SD, MN, IA, WY, NV, UT, CO, AZ, NM, NE) accounts in the Americas Science region.
Reporting into the Americas Science Director of Service. The Sr. Manager, Field Service is responsible for leading a geographic region and leadership team performing installation, service, and repair of sophisticated equipment and systems. Provide direction and support for field service team by establishing processes, procedures and serving as mentor. Work in concert with customer and Thermo Fisher Scientific commercial team to ensure that all requirements and service metrics, as outlined in the contract/agreement, are met on a consistent basis. Act as liaison on behalf of customer and Thermo Fisher Scientific with profit and loss (P&L) responsibility for approximately $30M.
Provides life sciences products and services
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.