Senior Manager, Program Management Office (Service Operations)

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, BiotechnologyIndustries

Requirements

Candidates must possess over 10 years of experience in program or project management, with a significant portion spent in a PMO service-operations setting. Experience managing multi-million dollar programs is essential, along with a proven ability to build and lead high-performing teams. A strong aptitude for strategic thinking, problem-solving, and driving operational excellence is required.

Responsibilities

The Senior Manager, PMO will establish the Service Operations intake and portfolio management process, ensuring initiatives are effectively scored, prioritized, resourced, and sequenced. They will personally lead high-impact, cross-functional programs and delegate other initiatives to their team. Responsibilities include designing and scaling governance through executive dashboards and steering cadences, coaching and developing a team of program managers, facilitating cross-team coordination, driving continuous improvement using metrics, and leading change management efforts for new processes and tools.

Skills

Program Management

Portfolio Management

Process Improvement

Customer Experience

Workforce Management

Operational Excellence

Strategic Enablement

Cross-functional Programs

Team Leadership

Budget Management

OKRs

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Paid Holidays

Phone/Internet Stipend

Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.

Dependency on RentRedi partnership may risk customer acquisition dynamics.

Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.

The platform offers personalized guidance and cost estimates for various home services.

Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.

$75 million financing boosts technology investment and service expansion.

Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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