Business Services Specialist

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Business Services, Legal ServicesIndustries

Requirements

Candidates must have at least 3 years of experience reviewing and processing legal documents, coupled with knowledge of current Secretary/Department of State corporate statutes and filing requirements. Experience with Salesforce or equivalent CRM applications is necessary, along with excellent communication and interpersonal skills. The ability to identify urgent fulfillment needs while managing high-volume customer requests and comfort in a fast-paced startup environment are essential. Bonus qualifications include tech support experience, macOS knowledge, and proficiency with Google File Stream, Docs, Sheets, and Adobe DC.

Responsibilities

The Business Services Specialist will be responsible for processing Registered Agent Mail and Service of Process (SOP) documents, ensuring prompt preparation and delivery of SOP documents and Registered Agent mail, including rejection letters. This role involves reviewing correspondence, communicating with internal and external vendors, and researching filing components on various government databases. The specialist will prioritize and manage a high-volume, time-sensitive workflow, notify clients and serving parties of SOP service, and partner with cross-functional teams for accurate SOP processing. Additionally, the role includes assisting customers with product, service, billing, and general concerns, and making daily client phone calls.

Skills

Registered Agent Mail Processing

Service of Process (SOP) Document Handling

Legal Document Review

Corporate Filing Systems

Government Agency Requirements

Data Management

Critical Thinking

Communication Skills

Professional Email Correspondence

Attention to Detail

ZenBusiness

Platform for business formation and compliance

About ZenBusiness

ZenBusiness helps entrepreneurs start, run, and grow their businesses by offering services like business formation, compliance management, and growth support. Their platform simplifies the process by assisting clients with choosing business structures, filing documents, and staying compliant with regulations. Unlike competitors, ZenBusiness provides a user-friendly experience and specialized support for diverse entrepreneurs, including women and people of color. The company's goal is to be a valuable resource for small business owners, allowing them to focus on their core activities while receiving expert assistance.

Austin, TexasHeadquarters

2015Year Founded

$274MTotal Funding

LATE_VCCompany Stage

Consulting, Social ImpactIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Pet Insurance

Paid Holidays

Company Equity

Risks

Increased competition from LegalZoom and Incfile could impact market share.

Corporate Transparency Act may increase compliance costs for ZenBusiness and clients.

Economic downturns could reduce demand for business formation services.

Differentiation

ZenBusiness combines innovative technology with live human support for small businesses.

The platform offers a comprehensive suite of services for business formation and management.

ZenBusiness is a Public Benefit Corporation, emphasizing social impact and inclusivity.

Upsides

The rise in small business formations post-pandemic expands ZenBusiness's customer base.

Integration with Stripe enhances financial management for small businesses.

ZenBusiness's status as a PBC aligns with increasing ESG criteria importance.

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