Field Service Representative at Caterpillar Inc.

Sassenheim, South Holland, Netherlands

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Manufacturing, Heavy EquipmentIndustries

Requirements

Completed a recognized apprenticeship or an equivalent period of training
Possess a technical qualification such as a Degree, HNC/HND, ONC, C&G, Aviation Engineer’s license, or Marine Engineer’s Certificate
7-10 years of experience in a related industry (higher experience or skill levels can compensate for lower academic qualifications, and vice versa)
Advanced knowledge and experience in maintaining various types of primary and utility equipment
Experience in an overseas environment (inferred from incomplete description)

Responsibilities

Understand and comply with Solar and customer HSSE policies and procedures; ensure adherence to the work permit system and maintain safe site practices
Participate in or conduct general safety and toolbox safety meetings, complete all required safety training, suggest safety improvements, and act as the company representative in accident investigations
Ensure customer expectations are met or exceeded; perform all maintenance and commissioning activities in accordance with Solar Engineering specifications, recommendations, and best practices; provide feedback on encountered problems and their resolutions
Be aware of procedures for sourcing information and technical advice; capable of independent reasoning and judgment; maintain up-to-date product knowledge to repair and adjust mechanical, electrical, electronic, and control components/process systems
Read and use applicable drawings, ladder logic diagrams, and technical manuals; liaise with OEMs and external resources to resolve problems
Proactively recognize electrical/mechanical abnormalities and potential safety issues, taking appropriate action to prevent serious hazards and equipment damage
Maintain sufficient records to support technical and financial decision-making; advise Solar and customers on warranty, logistics, engineering, project management, parts inventory, technical training, and Maintenance Management systems
Ensure accurate communication and reporting between Solar management and customer representatives; submit accurate work activity reports and non-routine reports as necessary
Demonstrate sound technical judgment in troubleshooting complex technical problems; use advanced troubleshooting techniques to identify root causes
Work individually or with assigned FSRs on preventive/corrective maintenance; assist the operations and maintenance crew as needed when the workload exceeds available personnel
Demonstrate a multi-disciplined approach to rotating equipment and associated balance of plant, maintenance, repair, commissioning, and troubleshooting; work effectively in a diverse team environment
Carry out preparation tasks before deployment, including managing technical clarifications, tooling or parts needs, and obtaining any necessary pre-approvals
Handle customer service tasks such as on-site preventive maintenance, inspections, project assignments, and overhaul/repair services; include call-out services and commissioning activities for Solar gas turbine packages
Mentor less experienced Field Service Representatives (FSRs) and customer personnel
Independently identify and develop solutions to meet customer requirements and resolve problems

Skills

Preventive Maintenance

Inspections

Overhaul

Repair Services

Commissioning

Gas Turbines

HSSE Policies

Work Permit System

Safety Training

Customer Service

Mentoring

Troubleshooting

Technical Support

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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