Field Service Engineer - Istanbul / Izmir

Türkiye

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, DiagnosticsIndustries

Requirements

Candidates should possess a university degree in a relevant discipline, though this is considered a plus. A good command of English, both listening and writing, is required. The role also requires 1-5 years of related work experience or an equivalent combination of education and work experience. Strong problem-solving abilities, excellent customer service, and communication skills are essential. A willingness to travel within the assigned territory is also necessary.

Responsibilities

The Field Service Engineer will perform preventative maintenance, hardware and software upgrades, and repairs on molecular instrumentation. They will also be responsible for the installation and implementation of new systems at customer sites. Troubleshooting of applications and instrumentation will be conducted via telephone and on-site visits, including complaint logging and tracking. The engineer will provide on-site customer support for software and hardware upgrades, and collaborate closely with Application Support Specialists and the Commercial team to ensure excellent customer service and support business growth. This role involves actively participating in company conferences, summits, expert meetings, and workshops. The engineer will provide primary service and support within their assigned territory, offering backup support outside of it as needed. They will maintain and manage their own tools, accessories, and spare parts inventory according to defined procedures and report to Service Management, including spare part usage. The Field Service Engineer is expected to represent Abbott professionally and inform Service Management about any issues encountered with Abbott products.

Skills

Preventative maintenance

Hardware upgrades

Software upgrades

Repair

Installation

Implementation

Troubleshooting

Customer support

Field service

Inventory management

Reporting

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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