Thermo Fisher Scientific

Field Service Engineer II (LCMS) (REMOTE - NYC, NJ, PA)

New York, New York, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Scientific Instrumentation, Laboratory ServicesIndustries

Employment Type & Schedule

  • Employment Type: Full time
  • Work Schedule: Standard (Mon-Fri)

Environmental Conditions & Physical Requirements

  • Able to lift 40 lbs. without assistance
  • Adherence to all Good Manufacturing Practices (GMP) Safety Standards
  • Must be available to travel on a daily and up to 50% overnight within territory (New York City, NJ, PA)
  • Able to lift 40 lbs.
  • Able to stand for long periods of time
  • Able to work overtime
  • Valid Driver’s License Required, and be able to travel into DOE, DOD, and National Laboratories
  • Able to successfully pass federal background checks

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Division: Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers.

The Field Service Engineer II is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification. The Engineer II, Field Service will be customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.

How You Will Make an Impact

Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.

Key Responsibilities

  • Carry out Installation, maintenance and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner
  • Responsibility for meeting customer SLA and internal KPI objectives
  • Ensuring customer satisfaction in all aspects of services provided
  • Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
  • Assist the Commercial Team with technical information, training, and demonstrations
  • Accurately document field service activities, including installation report and service work report, and timely submit through the required system

Minimum Education & Experience

  • Bachelor’s degree in analytical chemistry, chemical engineering, or equivalent
  • Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs
  • 2+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems, e.g. installation, preventative maintenance, fixing, operation, etc.)

Knowledge, Skills, Abilities

  • Analytical troubleshooting and problem-solving abilities
  • Interest in technology and IT trends
  • Knowledge of electron microscopes is an advantage

Compensation and Benefits

  • The hourly pay range estimated for this position based in New York is $34.61–$51.92.
  • This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
  • We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
    • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
    • Employee assistance and family support program
  • We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.
  • Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
  • We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Skills

Field Service
Installation
Repair
Preventative Maintenance
Instrument Qualification
Customer Relationship Management
Chromatography
Mass Spectrometry
Technical Support
SLA Management
KPI Management
Documentation

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.
Sale of anatomical pathology business could create a temporary product gap.
Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.
Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.
They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.
Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.
Collaboration with Mainz Biomed positions them in the growing cancer detection market.

Land your dream remote job 3x faster with AI