Field Service Engineer II (LCMS) (REMOTE - NYC, NJ, PA)

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instrumentation, Laboratory ServicesIndustries

Requirements

Candidates must possess a Bachelor's degree in analytical chemistry, chemical engineering, or a related field. A minimum of 2 years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems is required, including installation, preventative maintenance, repair, and operation. Preferred qualifications include hands-on experience as a field service engineer or a scientist/chemist in a lab setting supporting similar equipment, knowledge of electron microscopes, and a valid driver's license. The role requires the ability to travel up to 50% overnight within the New York City, NJ, and PA territories, lift 40 lbs. without assistance, stand for long periods, work overtime, and successfully pass federal background checks.

Responsibilities

The Field Service Engineer II will be responsible for providing comprehensive field service support, including installation, repair, preventative maintenance, and instrument qualification for Chromatography and Mass Spectrometry equipment. This role involves managing customer relationships, ensuring customer satisfaction, and meeting service level agreements (SLAs) and key performance indicators (KPIs). The engineer will also provide technical support and training to customers, assist the commercial team with technical information and demonstrations, share product service knowledge with colleagues, and contribute to a knowledge base for improved work efficiency. Accurate documentation of all field service activities, including installation and service reports, is also a key responsibility.

Skills

Field Service

Installation

Repair

Preventative Maintenance

Instrument Qualification

Customer Relationship Management

Chromatography

Mass Spectrometry

Technical Support

SLA Management

KPI Management

Documentation

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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