Field Service Engineer I (Laboratory Equipment) (Southern Louisiana REMOTE)

Louisiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Medical Devices, Scientific InstrumentationIndustries

Requirements

Candidates must possess a high school diploma and at least 4 years of related experience. Preferred qualifications include a certification, associate's, or bachelor's degree in HVAC, electronics, or engineering, along with 1 year of experience in field service, depot repair, or manufacturing facilities, servicing medical devices or laboratory equipment. Experience in customer-facing roles and working with basic test equipment such as DMM, tachometer, and temperature devices, including hands-on refrigeration experience, is preferred. The ability to operate computers, smartphones, and related software efficiently, along with the ability to work independently diagnosing and solving problems using schematics, diagrams, service manuals, and other technical resources, is essential. A valid driver's license and a safe driving record are required.

Responsibilities

The Field Service Engineer will provide comprehensive field service support and manage customer relationships for laboratory equipment. Responsibilities include installing, repairing, and maintaining various laboratory equipment such as temperature monitoring devices, incubators, centrifuges, refrigerators, freezers, and cryogenic storage units. The role involves working directly with customers to schedule visits, address concerns, and resolve issues. Additionally, engineers must complete learning assignments on time, read procedures, submit expense reports, and maintain spare part inventory. This position requires commuting daily to customer sites, with approximately 50% overnight travel required for servicing customers and attending training programs, potentially up to 75% travel in the first year.

Skills

Field Service

Customer Support

Laboratory Equipment Repair

Temperature Monitoring

Incubators

Centrifuges

Refrigerators

Freezers

Cryogenic Storage

HVAC

Electronics

Engineering

Troubleshooting

Inventory Management

Customer Scheduling

Customer Relations

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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