Field Service Engineer

Employment Type: Full-time Work Schedule: Standard (Mon-Fri)

Position Overview

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

What makes this opportunity outstanding

At Thermo Fisher Scientific, you'll have the opportunity to work with outstanding technology and collaborate with a world-class team in Rio de Janeiro. Our dedication to innovation and ambitious growth ensures an exciting and dynamic work environment. We strictly adhere to quality, safety, and compliance standards to support your success.

Responsibilities

• Conduct installation of instruments, repairs, preventive maintenance, and upgrade services.
• Analyze service calls and identify flawless solutions based on customer needs.
• Coordinate the handling of open service calls with respective clients.
• Fill out service orders in JDE to detail field service activities.
• Lead Escalations and FPRs assigned to you.
• Provide remote support to customers to resolve technical issues.
• Collaborate with field peers, including application specialists.
• Contribute ideas to drive product and service revenue.
• Build and maintain friendly customer relationships.
• Accurately interpret customer behaviors and identify valuable solutions.
• Showcase understanding of standard methodologies in service provision.
• Maintain operational performance within service metrics.
• Provide basic training to customers on equipment use and maintenance.
• Follow company quality, safety, and compliance policies.
• Keep individual inventory organized and up-to-date.
• Participate in local and international technical training sessions.

Requirements

• Proven experience in field engineering, technical support, or a related role.
• Ability to work collaboratively and communicate effectively.
• Strong problem-solving skills with a meticulous approach to service delivery.
• Willingness to travel for on-site support and training.
• Proficient in Portuguese.
• Proficient in English is a plus.

Environmental Conditions

• Able to lift 40 lbs. without assistance.
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards.
• Cleanroom Requirements: No hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair, etc., allowed.
• Laboratory Setting.
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).

Join us at Thermo Fisher Scientific and be part of a team that thrives on innovation and excellence!