Site Reliability Engineer

Position Overview

• Location Type: Hybrid
• Job Type: Full Time
• Salary: Not specified

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Site Reliability Engineer (SRE) role is a hybrid position that combines elements of software engineering and systems engineering to ensure the reliability, scalability, and performance of applications and services. This role is responsible for designing and implementing automation, monitoring, and incident response processes that support high service availability. The SRE will work closely with both development and operations teams to drive best practices in infrastructure management, reduce manual toil, and enable continuous improvement in system stability and operational efficiency. The position plays a critical role in supporting our DevOps initiatives and improving the overall health of our production environments.

Requirements

• Strong communication, empathy, and influence skills.
• Ability to remain composed under pressure and make clear decisions during critical incidents.
• Proactive problem-solving and a continuous improvement mindset.
• Experience with data analysis and identifying trends.
• Familiarity with DevOps principles and practices.

Responsibilities

• Partner with engineering, DevOps, and product teams to understand system requirements and communicate reliability best practices.
• Lead incident response efforts, facilitate root cause analysis, and drive continuous improvements post-incident.
• Identify opportunities to reduce manual work by building and maintaining internal tools and automation pipelines.
• Leverage DataDog to enhance system visibility, improve alerting strategies, and ensure observability across services.
• Develop and maintain documentation including runbooks, service readiness guides, and knowledge articles to support operational excellence.
• Collaborate with teams to ensure system stability and operational efficiency.

Application Instructions

• Not specified.