Field Service Engineer at Selux Diagnostics

Boston, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High school diploma and at least 2 years of technical school, equivalent military training, or equivalent work experience
Four-year college degree preferred
An active and unrestricted driver license
Comfortable with basic software programs and Microsoft operating system
Proficiency in assembling and disassembling diverse equipment and devices
Knowledge of electronics, electro-mechanical systems, and information technology
Ability to sit and stand for extended periods of time and lift a weight up to 75 pounds
Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, electronics, electrical, technical work, and IT is beneficial
Knowledge of basic biology/chemistry
Good written/verbal communication, organization, and prioritization skills
Effective customer service skills and a positive attitude
Flexibility and adaptability to change as it occurs regularly for a FSE throughout her/his day/week
Self-motivation and ability to manage a dynamic schedule
Willingness to travel 60-90% of the time, often with short notice
Open availability Monday through Friday
Available to train onsite at headquarters in Boston as needed

Responsibilities

Serve as a high-level resource and expert in installation, testing, and updating medical devices
Serve as customer contact for complex technical and service-related problems and determine the most cost-effective repair/resolution to minimize customer downtime
Drive the sense of urgency to ensure customer needs are addressed promptly with an emphasis on a “first time fix”
Close service calls upon completion
Provide reports for analysis of failure trends and serviceability issues and document all activity in a manner compliant with company's quality procedures
Contribute to the development of Selux’s best practices in customer service and service ability
Configure software and network products within hospital laboratories
Other duties as assigned

Skills

Key technologies and capabilities for this role

ElectronicsElectro-Mechanical SystemsInformation TechnologyMicrosoft WindowsEquipment AssemblyEquipment DisassemblyTroubleshootingEquipment RepairEquipment InstallationBiologyChemistryField ServiceBiomedical

Questions & Answers

Common questions about this position

What is the work location and travel requirement for this role?

The position is remote with travel required 60-90% of the time, often with short notice, and requires onsite training at the Boston headquarters as needed.

What is the salary or compensation structure?

This information is not specified in the job description.

What are the key skills and qualifications required?

Requirements include a high school diploma with 2+ years technical training or equivalent, proficiency in assembling/disassembling equipment, knowledge of electronics, electro-mechanical systems, IT, basic biology/chemistry, and strong communication, customer service, and adaptability skills.

What support is available for Field Service Engineers?

Field Service Engineers receive support from a Boston-based technical support team while working in hospital laboratory settings.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates have relevant experience in healthcare, field service, biomedical, electronics, or IT, along with a four-year degree (preferred), physical ability to lift 50-75 pounds, flexibility for frequent travel, and self-motivation to manage a dynamic schedule.

Selux Diagnostics

Provides rapid antibiotic susceptibility testing

About Selux Diagnostics

Selux Diagnostics focuses on antibiotic susceptibility testing (AST) to address the growing issue of antimicrobial resistance (AMR). The company provides healthcare providers, particularly hospitals, with rapid and comprehensive testing services that evaluate the effectiveness of various antibiotics against bacteria. This technology allows for simultaneous testing against all relevant antibiotics, which is a significant advancement in a field that has seen little innovation in recent years. By delivering faster diagnostic results, Selux helps ensure that patients receive the correct antibiotics, reducing the risk of ineffective prescriptions. The goal of Selux Diagnostics is to preserve the effectiveness of antibiotics for future generations and combat the global health crisis posed by AMR.

Boston, MassachusettsHeadquarters

2014Year Founded

$175MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Risks

Increased competition in the rapid AST market threatens Selux's market share.

Reliance on continuous funding poses financial risks if future funding is challenging.

Potential FDA approval delays could hinder product expansion and competitiveness.

Differentiation

Selux offers the only single-platform technology for rapid AST from blood cultures.

Their Next Generation Phenotyping platform provides personalized antimicrobial therapies quickly.

Selux's AST technology tests against all commercially relevant antibiotics simultaneously.

Upsides

Recent $48 million funding round supports aggressive expansion and product development.

FDA clearance for Gram-Negative Panel enhances Selux's comprehensive AST platform.

Growing demand for rapid diagnostics boosts Selux's market potential.

Land your dream remote job 3x faster with AI

Try Jobo Free