Illumina

Field Service Engineer

Sao Paulo, Sao Paulo, Brazil

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Life Sciences EquipmentIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-time
  • Salary: Not specified
  • Brief Description: The Field Service Engineer 1 is expected to help support and contribute to customer success. This role involves installing, maintaining, troubleshooting, and resolving customer issues related to Illumina hardware. The successful applicant will be part of an award-winning customer support team and will partner with customers, internal teams, and sales representatives.

Requirements

  • English Fluency: Required (English submissions only)
  • Basic Troubleshooting Skills: Essential
  • Communication Skills: Necessary for interacting with customers and internal teams.
  • Time Management Skills: Required for prioritizing and completing tasks efficiently.
  • Collaboration Skills: Important for working with various teams and departments.
  • Technical Competence: Ability to install, upgrade, repair, and maintain Illumina instrument systems (with assistance).

Responsibilities

  • Onsite Technical Assistance: Provide timely technical support to customers, Field Applications Scientists/Specialists, and Territory Account Managers.
  • Training & Certifications: Complete and remain compliant with all assigned trainings and certifications.
  • Hardware Maintenance & Repair: Install, upgrade, repair, and maintain Illumina instrument systems.
  • Customer Troubleshooting & Resolution: Troubleshoot and resolve customer complaints and issues.
  • Relationship Building: Establish and maintain relationships with district Service and Support teams, Sales, and Customer Service.
  • Inventory Management: Ensure proper inventory levels and control accuracy of service parts.
  • Remote Connectivity: Facilitate remote connectivity to customer instrumentation.
  • Documentation Compliance: Remain compliant and up-to-date with Service and training manuals, Field Service Bulletins, SOPs.

Application Instructions

  • Resume Submission: Submit your resume in English.

Skills

Troubleshooting
Hardware Maintenance
Customer Support
Communication
Time Management
Collaboration
Technical Installation
Remote Connectivity
Documentation Compliance

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters
1998Year Founded
$27.2MTotal Funding
IPOCompany Stage
Venture Capital, BiotechnologyIndustries
5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.
Standardizing proteomics data across platforms could challenge Illumina's data reliability.
Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.
The company offers innovative array-based solutions for DNA, RNA, and protein analysis.
Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.
Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.
Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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