Clinical Applications Specialist - Next-Generation Sequencing

Employment Type: Full-time Work Schedule: Standard (Mon-Fri) Location Type: Remotely based in Colorado, Missouri, or Kansas Travel: Estimated 50-75%

Position Overview

Thermo Fisher Scientific is seeking a motivated Clinical Applications Specialist with a strong background in Next-Generation Sequencing (NGS) and Diagnostics Informatics. This role is part of a field-based team dedicated to supporting the clinical testing market. You will play a crucial role in enabling customers to make the world healthier, cleaner, and safer by supporting our Thermo Fisher Scientific/Ion Torrent product portfolio.

Responsibilities

• Provide primary support for Clinical Laboratories, including training, validation, and troubleshooting for Thermo Fisher Scientific/Ion Torrent NGS products.
• Promote clinical solutions to existing customers and at conferences/user meetings.
• Lead the implementation of assays, products, and clinical solutions at customer sites.
• Enhance customer value and satisfaction by aligning complex product solutions and services with key customer initiatives.
• Build and maintain strong relationships with key decision-makers and influencers within customer organizations and with Thermo Fisher Scientific collaborating partners.
• Review and assist customers with the analysis of their Ion Torrent data using Torrent Suite and Ion Reporter software packages.
• Help customers design and conduct experiments to evaluate Ion Torrent/Thermo Fisher products.
• Provide initial training to customers at their own CLIA/GLP laboratories and at Thermo Fisher training locations.
• Understand CAP/CLIA NYS Guidelines for Laboratory Developed Tests.
• Provide technical and applications assistance in response to customer inquiries.
• Collaborate with Clinical Account Managers to develop optimal support strategies for each customer.
• Maintain and develop the CRM database.
• Ensure consistent and structured communication with counterparts and provide summarized updates to management.
• Drive successful adoption of technology within applied markets and explore potential new applications and solutions.
• Align with other internal company teams on a regular basis.

Requirements

Education

• BA/BS with 2+ years of relevant experience, or MS degree in Life Sciences.
• PhD preferred.

Experience

• Experience in NGS sequencing, Capillary Electrophoresis, qPCR, and RT-PCR.
• Understanding of healthcare industry standards, guidelines, and environments.
• Previous experience as an Applications Specialist is desirable.
• Clinical Laboratory experience/MLT is a plus.

Knowledge, Skills, and Abilities

• Technically savvy individual capable of assessing customer clinical needs and implementing training/experimental approaches.
• Excellent communication and influencing skills.
• Proven problem-solving ability.

Environmental Conditions

• Laboratory Setting
• Requires a degree of PPE (Personal Protective Equipment) such as safety glasses, gowning, gloves, lab coat, ear plugs, etc.
• Various outside weather conditions.
• Will work with hazardous/toxic materials.

Company Information

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. We enable our customers to make the world healthier, cleaner and safer by providing them with the resources needed to achieve individual career goals and help take science a step beyond.