Field Service Engineer II - Materials and Structural Analysis Division

Employment Type: Full-time Work Schedule: Standard (Mon-Fri) Environmental Conditions: Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Position Overview

When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality, and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

• Overview of our instruments
• Inside the Titan Transmission Electron Microscope
• How to make a microscope

How You Will Make an Impact

The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing, and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment, including Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), and Small/Large Dual Beam (SDB/LDB). They also instruct customers in the operation and maintenance of the system, serve as a company liaison with customers on administrative and technical matters for assigned projects, and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

What You Will Do

• As the primary regional field service engineer, ensure customer needs are met by applying appropriate resources.
• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order.
• Provide on-site scheduled planned maintenance visits.
• Offer troubleshooting and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Successfully complete technical training as required; identify and successfully complete specialist training based on microscopes in the region.
• Proactively seek out additional learning opportunities both inside and outside of the region.
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Perform Preventative Maintenance on assigned tools.
• Partner with colleagues to acquire technical guidance needed to problem-solve system solutions.
• Provide training for customers and users on system maintenance.
• Make yourself available to train and mentor new field service engineers.
• Provide feedback to product quality teams.
• Provide appropriate input in writing, updating, and correcting various Thermo Fisher system documentation.
• Provide recommendations for various reports, including identifying and isolating unique problems with systems.

How You Will Get Here

Education: University degree