Field Sales Enablement Market Manager

Job Summary

• Field Sales Enablement Market Manager
• Location: Houston, TX

Employment Details

• Employment Type: [Not specified in original text]
• Salary: [Not specified in original text]

Travel Requirements

• This role requires air travel and overnight stays – up to 75% of the time.
• A valid driver's license is required.
• Up to 4 days of weekly travel to ubreakifix stores and Forward Stocking Locations within your region using a reliable personal vehicle (mileage reimbursed) may be required.

Responsibilities

• Building and growing productive relationships across the Field Sales Channels to achieve and exceed assigned sales targets and company initiatives.
• Acting as a sales enabler to ramp a new product and drive sales performance of ubreakifix stores and the Delivery Expert Setup channel.
• Providing proactive email, zoom, and in-person support across the country and within your geographic market.
• Establishing operational partnerships to support revenue/sales strategies, field training of experts, leadership coaching, data interpretation, accountability conversations, and driving a sales culture.
• Working in other internal cross-functional areas to identify growth opportunities and process improvements.

Essential Duties and Responsibilities

• Serve as the primary voice of Asurion for assigned markets with the ability to meet or exceed a diverse set of goals based on organizational objectives.
• Build strong relationships with business partners and become the go-to resource by being a reliable and effective support partner.
• Guide and impact behavioral change across the organization through influence.
• Sales Enablement Strategy Execution: Assess gaps in current sales process and develop effective growth strategies to accelerate Revenue and Connected Home performance.
• Field Sales Training Support: Serve as an Expert sales coach guiding practice sessions, role plays, observing customer interactions, and providing real-time feedback.
• Conduct side-by-side selling and on-floor observations/ride-a-longs to develop product knowledge and confidence while cultivating sustainable sales behavior with technicians/experts.
• Ability to give difficult feedback to peers, senior leaders, and front-line employees when coaching.
• Engage with top performers to isolate key best practices & identify correlations in effective sales behavior; then document and codify such best practices and ensure they are disseminated and adopted across all channels.
• Fluent with reading and interpreting complex sales reporting to identify gaps and plan effective market sales tactics.
• Provide daily readouts and ad-hoc readouts as needed.
• Effectively lead discussions, team calls & deliver content virtually.
• Adhere to general standard operating procedures for FSL/Store visits and T&E expectations.
• Sales enablement visits will entail:
  • Pre-meeting leadership engagement.
  • Training sessions/Huddle observations.
  • 1:1 on-floor/ride-a-long observations and coaching.
  • Side-by-side selling.
  • Leadership meeting recap/key takeaways/recommend actions.
  • Post-visit performance monitoring with store/market leadership.
• Successfully generate excitement and engagement around sales for multiple teams over a large territory both virtually and in person.
• Complete administrative tasks such as managing travel and expense reports timely and in adherence with outlined company and team guidelines.

Qualifications

• Minimum of 2 years of previous experience in Major Appliance Sales, Field Services, Retail Technology, Sales, Account Management or related field.
• Must have a performance rating of exceeds or above or be in a current coach level role with a strong or above rating.
• Ability to work successfully as a co-located team with both Asurion and client employees.
• Self-starter and can work self-guided with little supervision.
• Presentation skills to small and large groups, across all levels.
• Problem-solving, negotiation, and analytical skills.