External Maintenace SDM at Planet

Porto, Porto, Portugal

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Retail, HospitalityIndustries

Requirements

Proven experience as a Service Delivery Manager, Vendor Manager, or Supplier Relationship Manager within a payment provider, bank, or financial services environment
Strong understanding of ITIL service management processes, particularly Change, Incident, and Problem Management
Experience managing third-party service providers and technology vendors delivering critical payment services
Excellent stakeholder management and negotiation skills, with the ability to hold vendors accountable
Familiarity with payment industry standards (PCI-DSS, ISO 20022) and regulatory compliance (DORA, PSD2)
Strong analytical and reporting skills with experience in SLA/KPI tracking and performance dashboards
Excellent communication skills, able to interact with technical teams, business stakeholders, and external vendors
Preferred Qualifications
ITIL v4 Foundation or higher certification
Experience with vendor governance frameworks (e.g., third-party risk management, outsourcing oversight)
Knowledge of operational resilience planning and coordinating vendor participation in disaster recovery testing
Familiarity with ITSM tools (ServiceNow, JIRA, or equivalent) for vendor-related tickets and change requests

Responsibilities

Act as the single point of accountability for vendor maintenance scheduling, and operational issues
Manage and coordinate planned maintenance windows and system upgrades with vendors to minimise impact to payment services
Monitor and report on vendor SLAs, OLAs, and KPIs, ensuring contractual commitments are met
Identify trends, manage risks and areas for improvement
Ensure vendors comply with regulatory and security requirements (e.g., DORA, PCI DSS, PSD2)
Work closely with Incident and Change Management teams to coordinate vendor participation in major incidents, root cause analysis (RCA), and post-incident reviews
Maintain accurate vendor documentation, including runbooks, contact lists, escalation paths, and maintenance calendars
Escalate underperformance issues to senior management and drive resolution through formal vendor governance processes
Partner with procurement, risk, and compliance teams to support vendor risk assessments and audits
Contribute to continuous improvement initiatives, ensuring vendor performance aligns with business growth and resilience objectives

Skills

Vendor Management

SLA Monitoring

KPI Reporting

Maintenance Scheduling

PCI DSS

PSD2

DORA

Incident Management

Change Management

Root Cause Analysis

Risk Management

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees