[Remote] Evergreen - Customer Success Consultant - Strategic Accounts at Granicus

Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

GovTech, Government, SaaSIndustries

Requirements

Candidates must reside in Costa Rica to be considered for this position. The role requires a strong background in customer success, account management, or consulting, with experience in high-touch, relationship-driven environments. The ability to assist in the RFP response process and present in a finalist capacity to a customer is also required.

Responsibilities

The Customer Success Consultant will serve as a dedicated strategic advisor to a portfolio of high-value strategic customers, driving adoption and value realization. This includes conducting quarterly Strategic Review meetings, developing Success Plans, and providing annual Budget Planning Documents. The consultant will act as the primary point of contact, collaborating with internal teams to resolve issues, analyzing customer data, and monitoring customer health to mitigate churn risk. They will also identify and nurture expansion opportunities, partner with Sales on growth strategies, and champion the voice of the customer internally.

Skills

Customer Success

Account Management

Strategic Planning

Value Realization

Government Technology

Client Relationship Management

SaaS

Granicus

Digital solutions for government agencies

About Granicus

Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.

Core, West VirginiaHeadquarters

1999Year Founded

$10MTotal Funding

EARLY_VCCompany Stage

Government & Public SectorIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Company Match

Paid Parental Leave

Group legal coverage

Risks

Integration challenges with Simpleview and SmartGov may delay product enhancements.

Focus on destination marketing could divert attention from core GovTech services.

Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.

Differentiation

Granicus specializes in digital solutions for government agencies, enhancing public engagement.

The company offers subscription-based services, ensuring a steady revenue stream.

Granicus provides tools for managing public meetings and live video streaming.

Upsides

Increased demand for digital public engagement tools boosts Granicus' market potential.

Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.

Growing government funding for digital transformation projects offers new revenue streams.

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