[Remote] Senior Consultant, Customer Success at People.ai

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years of relevant work experience
Experience working in a SaaS software company is preferred
Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred
Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred
Experience delivering consultative engagements at a consultancy is a plus
Comfortable working in high-velocity environments and dealing with ambiguity
Ability to manage horizontally and vertically across internal and external teams

Responsibilities

Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts
Lead discovery processes to understand customer needs and align project configurations accordingly
Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding
Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams
Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language
Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments
Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies
Identify and influence expansion opportunities by integrating insights into the future of the customer journey
Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap
Always represent the People.ai brand and help grow the team and hire great talent

Skills

People.ai

AI-driven CRM process automation solutions

About People.ai

People.ai specializes in automating Customer Relationship Management (CRM) processes using artificial intelligence. Their technology helps businesses streamline routine tasks and gain valuable insights, making CRM systems a reliable source of information for sales and marketing teams. The primary users of People.ai's solutions are companies in sectors like technology, finance, and healthcare, which benefit from improved customer engagement and enhanced sales processes. Unlike many competitors, People.ai offers a subscription-based model that provides continuous updates and support, allowing them to cater to both small businesses and large enterprises. The goal of People.ai is to empower businesses to manage their customer relationships more effectively and drive revenue growth.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$199.6MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible Work Opportunities

Learning Budget

Healthcare Package

Diversity Groups

Unlimited Vacation

Risks

Emergence of competitors like Resquared could challenge market share in niche segments.

Jamix's focus on secure AI assistants may attract privacy-conscious clients away from People.ai.

Twilio's expansion in AI-driven CRM solutions could intensify competition in the market.

Differentiation

People.ai integrates AI-driven insights into Microsoft Sales Copilot, enhancing productivity tool value.

Recognized as a 'Market Leader' in AI sales solutions, boosting credibility and client attraction.

SalesAI, a generative AI solution, offers a comprehensive view of revenue-influencing factors.

Upsides

613% growth over two years highlights rapid expansion and market acceptance.

Integration with Microsoft Sales Copilot increases user adoption and satisfaction.

Laura Palmer's appointment as CRO could lead to strategic growth and revenue expansion.

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