Enterprise Customer Success Manager at CaptivateIQ

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Sales Performance ManagementIndustries

Requirements

5+ years in Customer Success, Account Management, or a similar role in SaaS
Proven experience owning and growing enterprise customer relationships ($100k+ ARR)
Strong executive presence, consultative communication skills, and business acumen
Experience managing complex product implementations and long customer lifecycles
Ability to operate independently, drive strategy, and thrive in ambiguity
Proficiency with planning tools (e.g. account plans, stakeholder maps, mutual success plans)
Bonus: experience with RevOps, sales performance management, or compensation software

Responsibilities

Develop tailored success plans for Enterprise customers based on their business goals and use cases
Lead onboarding, adoption, QBRs, renewals, and expansion efforts for your book of business
Build and maintain strong relationships across customer stakeholders, including C-suite leaders
Collaborate closely with internal teams to solve customer pain points and close product gaps
Leverage data and insights to tell compelling value stories and manage risk proactively
Influence internal processes and platform improvements through structured VOC feedback
Identify growth opportunities and partner with Sales to expand the customer footprint

Skills

Key technologies and capabilities for this role

Customer Success ManagementOnboardingAdoptionQBRsRenewalsExpansionExecutive EngagementC-Suite RelationshipsCross-Functional CollaborationStrategic PlanningAccount Management

Questions & Answers

Common questions about this position

What salary is offered for the Enterprise Customer Success Manager role?

This information is not specified in the job description.

Is this Enterprise Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What are the key requirements for the Enterprise Customer Success Manager role?

Candidates need 5+ years in Customer Success, Account Management, or similar SaaS role, proven experience owning enterprise relationships ($100k+ ARR), strong executive presence and consultative communication skills, experience with complex implementations and long customer lifecycles, and ability to operate independently in ambiguity.

What is the company culture like at CaptivateIQ?

CaptivateIQ is recognized by Glassdoor and Comparably as a best place to work, with a collaborative environment involving cross-functional teams like Sales, Product, Support, and Professional Services.

What makes a strong candidate for the Enterprise Customer Success Manager position?

A strong candidate has proven experience growing enterprise accounts ($100k+ ARR), strong executive presence for C-suite engagement, proficiency in planning tools like account plans and stakeholder maps, and bonus experience in RevOps or sales performance management.

CaptivateIQ

Sales commission automation and tracking platform

About CaptivateIQ

CaptivateIQ provides a sales commission solution that automates and simplifies the commission calculation process for sales teams. The platform integrates various data sources, allowing for real-time commission calculations and reducing the need for manual data entry. Its interface is designed to be user-friendly, resembling tools like Excel or Google Sheets, which makes it accessible to users without coding skills. What sets CaptivateIQ apart from its competitors is its ability to offer customizable reports and commission plans, ensuring that all team members are aligned and motivated. The goal of CaptivateIQ is to help sales-driven organizations optimize their incentive structures and enhance operational efficiency.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$154.7MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

401(k) Company Match

Flexible Work Hours

Home Office Stipend

Professional Development Budget

Risks

Emerging fintech startups pose a competitive threat to CaptivateIQ's market share.

Continuous innovation in AI and machine learning may strain CaptivateIQ's resources.

Integration challenges with new features like SmartGrid could disrupt existing client systems.

Differentiation

CaptivateIQ offers a no-code platform for commission management, accessible to non-technical users.

The company provides real-time commission calculations, enhancing speed and accuracy for enterprises.

CaptivateIQ's customizable reports and plans align with personalized employee incentive structures.

Upsides

The rise of no-code platforms supports CaptivateIQ's user-friendly commission management approach.

CaptivateIQ's cloud-based platform benefits from the trend towards remote work solutions.

The subscription-based model offers predictable revenue streams, aligning with industry trends.

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