Enterprise Customer Success Manager
Sigma ComputingSalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $80,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Enterprise SoftwareIndustries
Requirements
Candidates should have 5+ years in a Customer Success Manager role within Enterprise B2B SaaS. Experience in managing and exceeding Gross and Net Retention Rate targets is required, along with a proven track record of deepening adoption within teams and across organizations. Candidates must possess strong relationship management skills across multiple stakeholder levels, including C-level executives, and have expertise in Change Management to facilitate large-scale transformations. A knowledge of editorial processes or experience working with Content Marketing, Technical Writing, or UX teams is a plus. Proactive communication skills and intrinsic motivation to set high standards are essential.
Responsibilities
The Enterprise Customer Success Manager will act as the primary point of contact for customers, creating and driving their success plans. They will develop expertise in best practices for creating brand content at scale and meticulously manage projects to enhance customer adoption and value. The role includes overseeing the entire customer renewal process, ensuring accountability for retention rate targets, and collaborating with Sales to identify revenue growth opportunities. Additionally, the manager will cultivate relationships within customer organizations, produce onboarding materials, and analyze product usage data to provide insights for customer champions.
Skills
Customer Success
Account Management
Sales
Forecasting
Proposal Creation
Relationship Building
Process Improvement
Data Analysis
Product Feedback
Writer
AI platform for business process optimization
About Writer
Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees