Enterprise Account Manager

Position Overview

• Location Type: Blended Working Environment (HQ in Columbus, Ohio; Hub; or Remote)
• Job Type: Full-time
• Salary: $90,000 - $90,000 a year (plus an annual commission expected to be $90,000)

As Loop evolves into a multi-product suite, we’re building a new kind of Account Management function, one that’s focused on unlocking more value for our 5,000+ existing merchants by introducing them to new solutions in our suite. We’re looking for an Enterprise Account Manager to lead strategic expansion efforts within our customer base. This role is part relationship manager, part consultant, and part seller. You’ll work closely with Merchant Success Managers and cross-functional teams to identify the right opportunities, pitch new products, and help merchants grow with Loop. If you're curious, driven, creative, and energized by a challenge, we want to hear from you.

Requirements

• 2-5 years in an Account Manager or Account Executive role at a B2B software company.
• Proven ability to develop and nurture long-term customer relationships while identifying opportunities for expansion or upselling.
• Ability to provide examples of how you addressed a customer's concern or hesitation with a product and turned that hesitancy into a win.
• Track record of meeting or exceeding quotas through proactive account management, prioritization, and attention to detail.
• Positive attitude, persistence, and resilience in the face of rejection or setbacks, with the ability to maintain motivation and focus on achieving quota.
• Results-driven mindset and a willingness to go above and beyond to meet and exceed quotas.
• Tried and true method to prioritize, stay organized, and handle every detail with care while juggling multiple priorities simultaneously.
• Comfort with using technology and software tools, such as CRMs, email automation platforms, and prospecting tools; experience with (or are excited to learn) Loop’s tools - Salesforce, Slack, Notion, Loom, Gong, and Google Suite.
• Ability to thrive in rapidly changing, ambiguous, and fast-moving environments.
• Examples to share of how you’re already living Loop’s core values: Be a Human First, Courage Over Comfort, Own the Outcome, and Make Merchants Successful.

Responsibilities

• Build relationships with enterprise merchants, identifying cross-sell opportunities, and recommending solutions or products that align with their needs to drive value and long-term partnerships.
• Consistently meet or exceed revenue targets through a strategic and consultative sales approach.
• Identify areas of opportunity to improve Account Management internal documentation/ processes (e.g., SOPs, playbooks, etc.), propose solutions, and drive changes.
• Monitor and analyze key performance metrics to identify growth opportunities, improve efficiency, and help drive merchant success.
• Act as THE voice of our market, sharing insights with our marketing, merchant success, and product teams so we can be exceptional at responding to market needs.
• Effectively manage pipeline, forecasting, prioritize the right accounts, and create urgency.
• Work cross-functionally with Merchant Success Managers to identify and execute cross-sell opportunities that align with merchant goals and long-term account growth.
• Travel up to 1 to 2 regional trips per quarter, as needed.

Company Information

At Loop, we believe that flexibility and choice are what allow you to do your best work. With our Blended Working Environment, you have options ranging from joining our HQ office (in Columbus, Ohio), opting into a Hub (a location with 4+ team members), or staying totally secluded (our version of remote). Our team is spread across the United States, select provinces in Canada (Ontario & British Columbia), and the United Kingdom. Wherever you live, you can create the work environment that best matches your preferences and lifestyle.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited.