Engineering Manager at Forethought

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer SupportIndustries

Skills

Key technologies and capabilities for this role

Engineering ManagementTechnical ArchitectureMentoringDockerKubernetesRedisMongoDBElasticSearchFull-Stack DevelopmentFrontend DevelopmentBackend DevelopmentProduct DevelopmentAILLM

Questions & Answers

Common questions about this position

What experience is required for this Engineering Manager role?

Candidates need 7+ years of software engineering experience, experience managing a team of engineers, and expertise in Python with proficiency in frameworks like FastAPI, Django, or Flask. Proven experience building large-scale distributed systems and writing high-quality, well-tested code is also required.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this Engineering Manager role remote or does it require office work?

This information is not specified in the job description.

What technologies are used in this role at Forethought?

The tech stack includes Docker, Kubernetes, Redis, MongoDB, and Elasticsearch, with expertise in Python and frameworks like FastAPI/Django/Flask essential. Experience with MongoDB, Redis, Elasticsearch, and generative AI frameworks like LangChain is preferred.

What kind of team will I manage as an Engineering Manager?

You will manage a team of product engineers, including Full-Stack, Frontend, and Backend engineers.

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

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