Engineering Manager at Forethought

San Francisco, California, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer SupportIndustries

Requirements

Candidates should have a Bachelor's or Master's degree in Computer Science, Statistics, Informatics, Information Systems, or a related field. A minimum of 7 years of experience in a software engineering role is required, along with proven experience managing a team of engineers. Expertise in Python, particularly with mainstream frameworks like FastAPI, Django, or Flask, is essential. Experience constructing large-scale distributed systems and crafting high-quality, well-tested code is necessary. Familiarity with MongoDB, Redis, and Elasticsearch is preferred, as is experience with generative AI frameworks and integrating applications with large language models.

Responsibilities

The Engineering Manager will manage a team of product engineers, including Full-Stack, Frontend, and Backend engineers. They will design engineering services for Forethought's core AI features, collaborate with product and design teams to translate user needs into scalable solutions, and scale and optimize the product to handle over 1 billion monthly interactions. The role also involves partnering with AI/ML engineers to integrate LLM-based capabilities and driving technical excellence by owning projects end-to-end, from architecture to monitoring.

Skills

Engineering Management

Technical Architecture

Mentoring

Docker

Kubernetes

Redis

MongoDB

ElasticSearch

Full-Stack Development

Frontend Development

Backend Development

Product Development

LLM

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

Land your dream remote job 3x faster with AI

Try Jobo Free