Engineer III, Field Service

Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instrumentation, HealthcareIndustries

Requirements

Candidates must possess an Associate Degree in Electrical Engineering, Biomedical Instrumentation, or a related technical field, or equivalent experience. A minimum of 3 years of experience as a Field Service Engineer, ideally with clinical chemistry analyzers from manufacturers like Roche, Beckman Coulter, Abbott Labs, or Siemens, is required. The role demands proficiency in customer management software, the ability to work independently, strong interpersonal and communication skills, good time management, computer proficiency, and the availability to travel overnight up to 85% within the assigned territory. Physical requirements include the ability to lift 50 lbs with assistance occasionally, carry 25-30 lbs continuously, and perform daily bending, squatting, stretching, and reaching. A valid driver's license and a safe driving record are also necessary.

Responsibilities

The Field Service Engineer III is responsible for performing on-site installations, repairs, maintenance, qualifications, and verifications of clinical and discrete chemistry analyzers according to manufacturer specifications. They must ensure customer needs are met and exceeded while maintaining a positive company image. Key duties include providing effective communication and scheduling with customers and colleagues, ensuring timely service and accurate documentation, operating analyzers safely, and increasing analyzer uptime to foster customer loyalty. The role also involves collaborating with the North American Field Service Escalation Team to analyze findings and recommend corrective actions, assisting with the onboarding of new hires, and potentially coaching other Field Service Engineers or training others on specific instruments.

Skills

Field Service

Installation

Repair

Maintenance

Qualification

Verification

Customer Management Software

Parts Inventory

Troubleshooting

Coaching

Mentoring

GMP

Safety Standards

Electrical Engineering

Biomedical Instrumentation

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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