Junior Field Operations Product Specialist
TonalSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AutomotiveIndustries
Requirements
Candidates must have a strong understanding of automotive technology and business operations, with experience in technical support and problem resolution. A valid driver's license and the ability to travel frequently within the assigned territory (Gilroy, CA to surrounding areas) are essential. Experience with IT hardware troubleshooting and familiarity with GM Techline products are preferred.
Responsibilities
The Field Service Engineer will provide on-site technical support to GM dealerships, diagnosing and directing repairs on customer vehicles to reduce warranty expenses and repurchases. Responsibilities include escalating complex cases, resolving product issues, managing territory support, providing feedback on service readiness, and conducting product training. The role also involves troubleshooting IT hardware and Techline tools, supporting wholesale operations, reporting on field product issues, and assisting with arbitration hearings and legal cases.
Skills
Automotive technical support
Computer technical support
Vehicle diagnostics
Repair support
Problem resolution
Territory management
Technical training
Customer support
General Motors
Designs, manufactures, and sells vehicles
About General Motors
General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.
Detroit, MichiganHeadquarters
1908Year Founded
$486.7MTotal Funding
IPOCompany Stage
Automotive & Transportation, Financial ServicesIndustries
10,001+Employees
Benefits
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Company Match
401(k) Retirement Plan
Tuition Reimbursement
Student Loan Assistance
Flexible Work Hours
Discount on GM vehicles
Risks
Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.
Chevrolet Equinox EV recall could harm GM's safety reputation.
Leadership transition in design may disrupt continuity and brand identity.
Differentiation
GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.
GM leads in board diversity with 55% women directors.
GM's pivot to personal autonomous vehicles aligns with consumer trends.
Upsides
Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.
Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.
Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.
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