Engagement Manager

Company Information

Strata Information Group (SIG) Solves Problems. We are a team of dedicated professionals deeply committed to excellence and innovation. SIG has been a trusted partner to over 1,000 higher education institutions globally since our inception in 1988. Our solution sets include Strategy & Optimization Consulting, Enterprise Applications Implementation and Managed Services, Data Services, and Cybersecurity. SIG values client satisfaction, integrity, and expertise in higher education. We embrace diversity, collaboration, and personal growth in our inclusive environment. SIG is an Equal Employment Opportunity.

Position Overview

• Location Type: [Not Specified]
• Job Type: [Not Specified]
• Salary: $90,000 - $110,000 (Indicative and subject to adjustment based on candidate's unique skills and location. Final compensation will be determined through mutual agreement.)

The Engagement Manager (EM) is responsible for successfully managing a portfolio of active project delivery engagements. Exceeding client expectations is a top priority, as is effectively coordinating client and team communications while managing expectations, project scope, timelines, and profitability. The EM works closely to ensure consistent and accurate communication with SIG’s clients, consultants, and internal teams.

Key Responsibilities

Delivery:

• The EM is the primary day-to-day point of contact for clients and consultants during an active engagement.
• The EM is responsible for fostering and developing strong working relationships and assumes personal accountability for delivering the agreed-to project scope.
• The EM is the first point of escalation for any delivery-related issues that may arise throughout the engagement lifecycle and coordinates client resolution.
• Identify and pursue business development opportunities within the assigned accounts, in partnership with delivery and the Account Executive.
• Assist with scope for additional work and Change Orders.

People:

• EM's regularly provide coaching and feedback to consultants during an engagement with the goal of improving individual/ team effectiveness.

Client Satisfaction:

• EM’s support, coach and enable teams to drive delivery excellence, through setting and managing client expectations.

Leadership:

• The EM demonstrates sound judgment in tough client and personnel situations.
• The EM is a role model and encourages continuous personnel and organizational improvement.
• The EM leads by example and fosters an environment where consulting delivery management and business development coexist side by side.

Requirements

• Strong client focus – ability to operate at prime client contact level typically at senior manager/director level.
• IT Project Management experience (minimum of 5 years).
• Experience leading and coordinating teams (including matrix management) within an operational service delivery or shared services environment.
• Comprehensive understanding of the client’s business and ability to use that knowledge to anticipate how future service offerings need to evolve to meet client requirements.
• Strong communicator at all levels.
• Strong writing skills.
• Systems and IT literate (Banner, Colleague, Workday, preferred).
• Relevant higher education degree.

Pay and Benefits

• Health, Vision, Dental & Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• 3 Weeks Vacation, Sick Leave & Paid Holidays
• 401(K) with a 5% Employer Contribution
• Pet Insurance

Additional Information

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