End User Field Support at DXC Technology

Singapore, Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
3 to 5 years of deskside support experience
Experience in using ServiceNow (preferred)
Good deskside support technical skills and basic infrastructure knowledge
Good communication and coordination skills
Fluent English in both writing and speaking, preferably Mandarin speaking due to interaction with clients
Be polite, patient, helpful
Have a good sense of service mindset
Have a good capacity of adaptability
Willing to work overtime when required

Responsibilities

Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers, etc
Software support: diagnosis and resolution of software functionality for operating systems (Win 11 and Mac OS) and standard desktop applications (MS 365, etc.)
IMACD: physical installations, moves, adds, changes, and de-installs for supported hardware devices (desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers, etc.) and software
Coordinate with infrastructure teams to resolve issues with network, servers, or other infrastructure devices/services impacting end users
Support hardware and software changes (e.g., hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
Asset management support for end user devices by following defined processes
Provide smart hand support for hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices, etc
Onsite support for events such as trade shows or special meetings
Regular checks for IT Room devices and Meeting Room equipment when required
Deployment services for large-scale efforts including asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery with full project status and reporting

Skills

Deskside Support

Windows 11

macOS

Microsoft 365

ServiceNow

IMACD

Hardware Troubleshooting

Asset Management

Printer Support

Smart Hands

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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