Manager, Enablement Design
ThumbtackSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental Health, Customer SupportIndustries
Requirements
The ideal candidate should possess 3+ years of experience in Enablement or Learning & Development teams, demonstrating a proven ability to build accountability mechanisms to track the effectiveness of Enablement team output, and experience designing onboarding and L&D programs to drive specific team performance metrics. They should also be comfortable using data to make a compelling business case for new initiatives and strategies to support CX team quality improvements over time.
Responsibilities
As an Enablement Manager, you will lead a team of Enablement Specialists to build comprehensive educational tools, including interactive async lessons, engaging virtual sessions, and downloadable resources and infographics, to empower Alma’s Customer Experience team. You will regularly report on performance metrics for learners, create systems and processes for collaboration with Product, Marketing, and Core Operations, and reimagine onboarding and ongoing training programs. Additionally, you will oversee the internal knowledge base, actively communicate with front-line agents, track and hold yourself and your team accountable to key CX performance metrics, and report out regularly to Customer Experience leadership on CX team performance data, identifying opportunities for content strategy and quality assurance to improve team performance. Finally, you will collaborate with Subject Matter Experts to translate Alma’s evolving products and services to Customer Experience agents.
Skills
Training
Resource Management
Performance Tracking
Educational Content Development
Virtual Facilitation
Data Reporting
Cross-team Collaboration
Alma
Digital platform connecting clients with therapists
About Alma
Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.
Key Metrics
New York City, New YorkHeadquarters
2018Year Founded
$214.5MTotal Funding
SERIES_DCompany Stage
HealthcareIndustries
1,001-5,000Employees