Alma

Enablement Manager

United States

Alma Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental Health, Customer SupportIndustries

Requirements

The ideal candidate should possess 3+ years of experience in Enablement or Learning & Development teams, demonstrating a proven ability to build accountability mechanisms to track the effectiveness of Enablement team output, and experience designing onboarding and L&D programs to drive specific team performance metrics. They should also be comfortable using data to make a compelling business case for new initiatives and strategies to support CX team quality improvements over time.

Responsibilities

As an Enablement Manager, you will lead a team of Enablement Specialists to build comprehensive educational tools, including interactive async lessons, engaging virtual sessions, and downloadable resources and infographics, to empower Alma’s Customer Experience team. You will regularly report on performance metrics for learners, create systems and processes for collaboration with Product, Marketing, and Core Operations, and reimagine onboarding and ongoing training programs. Additionally, you will oversee the internal knowledge base, actively communicate with front-line agents, track and hold yourself and your team accountable to key CX performance metrics, and report out regularly to Customer Experience leadership on CX team performance data, identifying opportunities for content strategy and quality assurance to improve team performance. Finally, you will collaborate with Subject Matter Experts to translate Alma’s evolving products and services to Customer Experience agents.

Skills

Training
Resource Management
Performance Tracking
Educational Content Development
Virtual Facilitation
Data Reporting
Cross-team Collaboration

Alma

Digital platform connecting clients with therapists

About Alma

Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.

Key Metrics

New York City, New YorkHeadquarters
2018Year Founded
$214.5MTotal Funding
SERIES_DCompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Wellness Program
Home Office Stipend
Parental Leave
Paid Holidays
Unlimited Paid Time Off

Risks

Increased competition from platforms like Headway and SonderMind could impact Alma's market share.
Rapid expansion to 8,000 providers may challenge service quality and support.
Regulatory changes in telehealth reimbursement policies could affect Alma's business model.

Differentiation

Alma partners with insurance companies to make therapy more affordable for clients.
The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.
Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.

Upsides

Alma raised $130 million in Series D funding to expand its platform and services.
The decreasing stigma around mental health is increasing demand for Alma's services.
Alma's integration of AI can enhance client-matching algorithms and service delivery.

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