Senior Manager, Operations Enablement

Salary: $132K - $198K Location Type: Remote Employment Type: Full-Time

Who We Are

AuditBoard is the leading audit, risk, ESG, and InfoSec platform, having surpassed $200M ARR and continuing to grow. Over 50% of the Fortune 500, including 7 of the Fortune 10, use our award-winning technology for greater clarity and agility. Our customers consistently rate us highly on G2.com and Gartner Peer Insights.

At AuditBoard, we foster a culture of inspiration, innovation, and collaboration. We are dedicated to helping our customers succeed and contributing positively to our company and communities. We support each other, break through barriers, and strive to create the most loved audit, risk, ESG, and InfoSec platform. This commitment has led to AuditBoard being recognized as one of North America's fastest-growing tech companies by Deloitte for six consecutive years.

Why This Role is Exciting

Our enablement organization is expanding, and we are seeking a dynamic Senior Manager, Operations Enablement to lead a new team focused on supporting post-sales functions. Reporting to the Sr. Director of Customer Success Operations & Analytics, this role offers a significant opportunity to lead the creation, execution, and facilitation of onboarding programs for our Customer Advisory Services (CAS) organization. The CAS organization includes Renewals, Customer Success, Support, Onboarding, and Customer Experience teams.

Key Responsibilities

The Senior Manager, Operations Enablement will be instrumental in enhancing our post-sales organization's effectiveness. This role involves bringing greater focus to programs for onboarding new and existing employees, educating teams on product launches, system changes, and process updates, while also improving cultural awareness and organizational connectedness.

The primary goal is to support teams driving customer adoption, retention, and satisfaction by creating and continuously improving a world-class enablement strategy.

• Develop Enablement Roadmap:
  • Lead the development of an enablement roadmap for the post-sales organization in partnership with leadership.
  • Build strong relationships with key leaders within post-sales to foster collaboration and alignment.
• Team Management:
  • Manage a team of enablement analysts, ensuring effective execution of the enablement strategy.
  • Identify and develop internal subject matter experts to support the onboarding program.
• Onboarding Strategy:
  • Develop a comprehensive onboarding strategy for each post-sales function with measurable outcomes, ensuring consistent collateral across CAS.
  • Facilitate, coordinate, and manage onboarding sessions for new hires, tracking outcomes and reducing ramp time.
• Cross-functional Collaboration:
  • Partner with cross-functional stakeholders, including sales enablement, product, and marketing, to analyze training needs for CAS.
  • Develop specialized content to address team training requirements.
• Learning Experience Development:
  • Deliver engaging learning experiences using various mediums, such as live classroom training, online/on-demand tutorials, and videos.
  • Build and manage training courses within our internal learning management system.
• Reporting and Dashboards:
  • Prepare ongoing reports and dashboards linking onboarding efforts with ramp time, satisfaction, knowledge comprehension, and skill certification.
  • Provide insights and findings to key audiences.
• Communication Strategy:
  • Develop a communication strategy to highlight changes to systems, processes, and reporting across the post-sales organization to ensure alignment and success.
  • Emphasize cross-functional impacts through effective communication channels.
• Support for Product Launches and Releases:
  • Facilitate training and learning experiences to support product launches.