Employee Experience Manager at ResortPass

New York, New York, United States

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$80,000 – $90,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

YesVisa

HospitalityIndustries

Skills

Key technologies and capabilities for this role

Organizational SkillsAttention to DetailOffice ManagementExecutive SupportCalendar ManagementSchedulingVendor RelationsBudget OversightHRIS PlatformsGustoCommunicationConfidentiality

Questions & Answers

Common questions about this position

What is the salary for the Employee Experience Manager role?

The salary is $80,000 - $90,000 per year, plus equity.

Is this position remote or hybrid, and where is it located?

This is a hybrid role in the NYC area, requiring candidates to be located in or near the NYC area.

What skills are required for this position?

Key requirements include strong organizational and attention to detail skills, ability to work effectively with various people, experience with office management and/or executive support (preferred), comfort with HRIS platforms like Gusto, and ability to maintain confidentiality.

What is the company culture like at ResortPass?

The role involves supporting culture and values initiatives, acting as a point person for company-related activities, and ensuring ongoing employee satisfaction in a productive office environment.

What makes a strong candidate for this Employee Experience Manager role?

Strong candidates will be located in or near the NYC area with strong organizational skills, attention to detail, experience in office management or executive support, familiarity with HRIS like Gusto, and the ability to maintain confidentiality while working effectively with diverse people.

ResortPass

Day access to luxury hotel amenities

About ResortPass

ResortPass allows people to access luxury hotel amenities for a day without needing to stay overnight. Users can enjoy features like pools, spas, and fitness centers at top hotels such as Ritz-Carlton and Four Seasons. The service works by partnering with over 1,300 hotels to offer their facilities on a day-use basis, making it easy for locals and visitors to experience premium amenities. Unlike traditional hotel stays, ResortPass focuses on providing flexible access to luxury experiences. The company's goal is to enhance everyday life by making luxury more accessible, and since its start in 2016, it has connected over 3 million users to resort amenities.

Santa Monica, CaliforniaHeadquarters

2016Year Founded

$36.4MTotal Funding

SERIES_BCompany Stage

Consumer Goods, EntertainmentIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

401(k) Retirement Plan

Unlimited Paid Time Off

Commuter Benefits

Paid Parental Leave

Risks

Increased competition from new entrants like Daycation and DayPass in the day pass market.

Potential local community backlash over increased traffic and noise from day guests.

Economic downturns could reduce discretionary spending on luxury experiences, impacting revenue.

Differentiation

ResortPass offers unique day access to luxury hotel amenities without overnight stays.

Partnerships with over 1,300 hotels, including Ritz-Carlton and Four Seasons, enhance credibility.

The platform connects locals and visitors to premium amenities, enhancing everyday luxury experiences.

Upsides

Growing trend of local, shorter escapes aligns with ResortPass's day access model.

Partnerships with brands like Smoothie King and Mastercard expand reach and customer incentives.

Hilton partnership for day pass packages boosts market presence across the Americas.

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