Employee Experience Manager at ResortPass

New York, New York, United States

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$80,000 – $90,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

YesVisa

HospitalityIndustries

Requirements

Candidates should possess a Bachelor's degree in Business Administration, Human Resources, or a related field, along with at least 5 years of experience in a management role, ideally within the hospitality or technology industry. Strong organizational skills, attention to detail, and the ability to manage multiple priorities are essential, as is experience with HRIS platforms like Gusto. Familiarity with executive support functions and experience handling confidential information are also desired.

Responsibilities

The Employee Experience Manager will oversee daily office operations, manage office supplies and vendor relationships, ensure the office space is clean and organized, assist in tracking expenses and preparing financial reports, handle executive calendars and scheduling, manage travel arrangements, provide support with sensitive People-related tasks such as research and data compilation, maintain confidentiality, and assist employees with questions regarding their payroll and benefits through the HRIS platform (Gusto) to ensure ongoing employee satisfaction.

Skills

Organizational Skills

Attention to Detail

Office Management

Executive Support

Calendar Management

Scheduling

Vendor Relations

Budget Oversight

HRIS Platforms

Gusto

Communication

Confidentiality

ResortPass

Day access to luxury hotel amenities

About ResortPass

ResortPass allows people to access luxury hotel amenities for a day without needing to stay overnight. Users can enjoy features like pools, spas, and fitness centers at top hotels such as Ritz-Carlton and Four Seasons. The service works by partnering with over 1,300 hotels to offer their facilities on a day-use basis, making it easy for locals and visitors to experience premium amenities. Unlike traditional hotel stays, ResortPass focuses on providing flexible access to luxury experiences. The company's goal is to enhance everyday life by making luxury more accessible, and since its start in 2016, it has connected over 3 million users to resort amenities.

Santa Monica, CaliforniaHeadquarters

2016Year Founded

$36.4MTotal Funding

SERIES_BCompany Stage

Consumer Goods, EntertainmentIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

401(k) Retirement Plan

Unlimited Paid Time Off

Commuter Benefits

Paid Parental Leave

Risks

Increased competition from new entrants like Daycation and DayPass in the day pass market.

Potential local community backlash over increased traffic and noise from day guests.

Economic downturns could reduce discretionary spending on luxury experiences, impacting revenue.

Differentiation

ResortPass offers unique day access to luxury hotel amenities without overnight stays.

Partnerships with over 1,300 hotels, including Ritz-Carlton and Four Seasons, enhance credibility.

The platform connects locals and visitors to premium amenities, enhancing everyday luxury experiences.

Upsides

Growing trend of local, shorter escapes aligns with ResortPass's day access model.

Partnerships with brands like Smoothie King and Mastercard expand reach and customer incentives.

Hilton partnership for day pass packages boosts market presence across the Americas.

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