[Remote] Senior Internal Communications Manager at Zoom

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Technology, Software, CommunicationsIndustries

Requirements

8+ years of relevant experience in internal communications, supporting sales or people experience
Bachelor’s degree in Communications, Public Relations, Marketing, or a related field
Proven experience leading regional internal communication strategies and initiatives at a global company
Exceptional written and verbal communication skills with a keen eye for detail and creativity, especially in various formats across platforms and channels
Ability to work collaboratively in a changing environment and manage multiple projects simultaneously
Solid understanding of technology trends and the ability to translate technical concepts into easily understandable messages, specifically surrounding key benefits and compensation plans

Responsibilities

Leadership Communication: Supporting Zoom’s Chief Sales Officer and key senior leaders in crafting and delivering effective messages, ensuring consistency in tone, style, and alignment with organizational goals
Employee Engagement: Ideating and implementing initiatives and events to enhance employee engagement, morale, and a sense of connection to our customers, partners, and products
Strategy Development: Developing and executing comprehensive internal communication strategies for key sales moments, including kickoffs, all-hands meetings, incentives, and recognition programs
Change Management: Collaborating with senior leadership teams to create communication plans for change initiatives, ensuring clarity and understanding among Zoomies. This includes organizational shifts, compensation, product strategy, systems updates, and more
Cross-Functional Collaboration: Partnering closely with departments including Enablement, Operations, Marketing, and People Experience to ensure communications initiatives drive revenue growth goals for the company
Content Creation: Overseeing the creation and dissemination of engaging content. Focusing our revenue organization, customer wins, and partner initiatives across channels (emails, newsletters, Workvivo, presentations, etc.) to keep Zoomies informed
Measurement and Analysis: Establishing metrics and KPIs to evaluate the effectiveness of internal communication strategies. Using data insights to refine approaches and improve communication tactics
Culture Carrier: Championing Zoom’s culture and values, helping every team member to be informed, included, and inspired
Technology Utilization: Leveraging various communication tools and platforms effectively to facilitate seamless communication and information sharing

Skills

Key technologies and capabilities for this role

Internal CommunicationsLeadership CommunicationEmployee EngagementStrategy DevelopmentChange ManagementEvent PlanningMessagingCultural Programs

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 8+ years of relevant experience in internal communications.

Is immigration sponsorship available for this position?

Immigration sponsorship is not available for this position.

What is the team structure like for this role?

You will report to the Internal Communications Lead and work within a small but mighty Internal Communications team that is part of the larger Engagement & Impact Team.

What does the company culture emphasize in this role?

The role involves championing Zoom’s culture and values, fostering engagement, alignment, transparency, and ensuring employees feel informed, included, and inspired.

Is this a remote position or does it require office work?

This information is not specified in the job description.

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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