Director, Renewals

The Director of Renewals will be responsible for building, leading, and scaling a world-class renewals organization to own and optimize the global renewals motion across WorkWave's software product lines, driving customer retention and maximizing recurring revenue. This role involves defining and executing a comprehensive global renewals strategy, building and scaling a centralized Renewals team, and segmenting renewals motions for different account types. Key responsibilities include partnering with Sales and Customer Success leadership, designing and implementing standardized processes for the full renewals lifecycle, establishing operational cadences for forecasting and performance reviews, and collaborating with Revenue Operations and Systems teams on automation. The Director will own forecasting accuracy for renewals and associated KPIs, provide executive-level reporting on renewal performance, and partner with Finance on revenue recognition. Additionally, they will collaborate with Customer Success to identify risk, work cross-functionally with Legal and Finance to optimize contracts, and represent the customer's voice in strategic planning. The role also includes recruiting, onboarding, and coaching high-performing renewal professionals, fostering a culture of accountability, and developing training programs and career paths for team growth.