[Remote] Director of Collections Strategy at Imprint

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

7+ years of experience in credit card risk management, loss mitigation, collections and recovery strategy within financial services
Deep expertise in credit card portfolio and lifecycle risk management, with exceptional analytical, investigative, and problem-solving skills
Hands-on experience with data and analytics tools (SQL, Python, SAS) and proficiency with visualization platforms such as Looker or Tableau
Strong understanding of statistical modeling, machine learning, and advanced decisioning systems
Comprehensive understanding of collections typologies and key performance indicators (KPIs)
Knowledge of federal and state debt collection regulations (including FDCPA, UDAAP, FCRA, TCPA, and CFPB guidelines)

Responsibilities

Own and lead the strategic design, development, and ongoing optimization of Imprint’s early- and late-stage collections and recovery strategies, overseeing the testing and implementation of innovative contact and loss mitigation initiatives
Develop and maintain robust metrics, dashboards, and monitoring tools to evaluate portfolio performance, identify emerging risks, and drive continuous improvement
Analyze delinquency, roll rate, and recovery trends, and partner with Data Science to build predictive models that enhance collections strategy, decision-making, and operational efficiency
Forecast collections losses, delinquency rates, roll rates, and recoveries using statistical and data-driven methods, providing actionable insights and recommending proactive mitigation strategies
Collaborate with Risk, Product, and Compliance teams to ensure collections strategies align with business objectives, credit policies, and regulatory standards
Ensure full compliance with federal and state debt collection regulations (including FDCPA, UDAAP, FCRA, TCPA, and CFPB guidelines) through close partnership with Legal, Compliance, and Audit teams to uphold strong governance and oversight across all collections activities

Skills

Imprint

Designs and manages co-branded credit card programs

About Imprint

Imprint designs and manages co-branded credit card programs for well-known American brands. By partnering with these brands, Imprint creates credit cards that attract modern consumers, aiming to enhance the value of their partners' customer relationships. The company focuses on increasing metrics such as average spending, shopping frequency, and annual sales for cardholders. Imprint's process is notably faster than traditional credit card issuers, allowing them to launch new programs in about three months instead of the typical 18 months. Additionally, Imprint prioritizes customer service, offering a premium experience to cardholders. The goal of Imprint is to provide brands with effective credit card solutions that drive customer loyalty and sales.

New York City, New YorkHeadquarters

2020Year Founded

$197.5MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Competitive compensation and equity packages

Leading configured work computers of your choice

Unlimited vacation policy

Fully covered, high-quality healthcare including fully covered dependent coverage

Additional health coverage includes access to One Medical and option to enroll in an FSA

16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents

An understanding that successful remote work requires flexibility and an appreciation for asynchronous work

Access to industry leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Limited edition Imprint Credit Card (no hard pull) for the first 100 team members only. Get 1.5% cash back on all purchases, plus additional perks

Risks

Increased competition from traditional issuers adopting fintech innovations.

Potential regulatory scrutiny could increase compliance costs for Imprint.

Economic downturns may reduce transaction volumes and Imprint's revenue.

Differentiation

Imprint launches co-branded credit card programs in just three months.

Imprint offers tailored rewards programs for each brand's specific needs.

Imprint provides 'white-glove treatment' customer service to all cardholders.

Upsides

Imprint raised $75M in Series C funding to fuel innovation.

Increased consumer interest in digital wallets boosts demand for Imprint's solutions.

Partnerships with traditional banks expand Imprint's co-branded card opportunities.

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