Job Description

Employment Type: Full-Time Location Type: Remote Salary: [Salary information not provided]

Position Overview

Dandy is revolutionizing the dental industry, a sector valued at over $200 billion. With support from leading venture capital firms, our mission is to modernize and simplify every aspect of dental practice operations through technology. As we expand globally, Dandy is building the essential operating system for dental offices worldwide, equipping clinicians and their teams with technology, innovation, and exceptional support to achieve greater success for their practices, personnel, and patients.

We are seeking a bold and visionary Global Director of Workforce Operations to lead our international team of over 400 CAD/CAM Designers across the U.S., Egypt, South Africa, and Costa Rica. This role is fundamentally about people leadership, focusing on scaling a high-performing, globally distributed team and shaping the future of work at Dandy. You will collaborate cross-functionally with recruiting, HR, customer experience, product, training, and engineering. This is a hands-on builder's role for a leader who thrives in dynamic environments, can translate vision into execution, and is passionate about inspiring teams to perform at their best. International travel will be required.

Key Responsibilities

Strategic Leadership & International Oversight

• Serve as Dandy’s senior-most workforce leader across operational geographies, establishing Dandy as an employer of choice in every region.
• Drive global expansion strategies, including legal entity formation, office setup, and talent acquisition.
• Represent Dandy externally, building relationships with local governments, academic institutions, and strategic partners.
• Ensure ongoing compliance with local labor laws and maintain competitive global compensation strategies.

Workforce Development & Organizational Design

• Lead, mentor, and grow a diverse, high-performing team of over 400 global designers and regional people managers.
• Build scalable, in-person workforce models that optimize quality, speed, and engagement.
• Own workforce planning, performance frameworks, and professional development strategies across markets.
• Proactively manage retention, absenteeism, and productivity through data-driven and people-first solutions.

Operational Excellence & Performance Management

• Oversee daily workforce operations to ensure consistent delivery of high-quality designs on time and at scale.
• Implement standardized metrics and performance management systems to drive excellence across locations.
• Collaborate with product, engineering, and training teams to build playbooks and improve workforce effectiveness.
• Design quality assurance programs that tie individual and team performance to customer outcomes.

Systems Thinking & Scalability

• Partner with HR and Operations to align staffing plans with long-term business goals.
• Lead the design of tools, dashboards, and models that forecast workforce capacity and mitigate risk.
• Translate strategic objectives into regional execution plans, with clear ownership and accountability.
• Champion change management initiatives that drive efficiency, resilience, and innovation across the global organization.

Culture, Coaching & Engagement

• Inspire a unified, values-driven culture across all time zones—one that champions teamwork, growth, and excellence.
• Act as a mentor and coach to frontline and mid-level managers, investing in leadership development and succession planning.
• Own and improve employee engagement and eNPS across all regions through meaningful feedback loops and targeted initiatives.
• Champion connection and collaboration between HQ and regional teams to create a truly global workforce experience.

Key Qualifications

• 8+ years of experience in operations, workforce leadership, or general management in high-growth, tech-enabled, or service-driven organizations.
• Willingness to travel internationally.
• Proven track record managing a [qualification details incomplete]