[Remote] Global Security Operations Center Lead Operator at Twilio

The Lead GSOC Operator will monitor various data sources to maintain broad situational awareness of events impacting employee safety or business assets globally. Responsibilities include identifying potential business disruptions, streamlining emergency response, and performing incident intake for medical emergencies, natural disasters, fires, travel disruptions, and security incidents. The role involves assessing and triaging events, dispatching and coordinating response with emergency personnel, communicating effectively on emerging incidents, maintaining real-time incident documentation, performing life-safety checks, and participating in post-incident reviews. Additionally, the operator will support access control and visitor management, manage security-related calls, and review travel requests to elevated risk locations.