ServiceNow

Senior Director, Global Partnerships - GTM Operations

Chicago, Illinois, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, SaaSIndustries

Requirements

Candidates should have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, potentially including using AI-powered tools or automation. A strong understanding of Go-To-Market (GTM) operations and strategic business planning is essential. Experience in forecasting, budgeting, and developing three-year strategies is also required, along with a proven ability to manage and drive strategic projects and cross-functional initiatives. Familiarity with data analytics and performance measurement for partner operations is necessary.

Responsibilities

The Senior Director, Global Partnerships - GTM Operations will act as a business partner to the Global Partnership leadership team, shaping strategy and providing guidance on business operations best practices. This role involves owning the operating plan, tracking results through KPIs and business reviews, and scaling the Service Provider Route to Market. Responsibilities include assisting with forecasting, budgeting, and strategy development, managing strategic projects, and identifying efficiency improvements. The position also requires driving the operational cadence of a cross-functional leadership team, leading the forecasting process, developing GTM reporting and territory planning, and designing sales compensation plans. Additionally, the role involves leveraging data analytics to optimize partner operations, developing strategies to measure operational metrics, and partnering with Finance to measure program effectiveness. The Senior Director will implement processes and technology solutions to streamline operations, develop rules of engagement, create policies for compliance, and regularly present business reviews to senior leadership.

Skills

Global Partnerships
GTM Operations
Business Strategy
Business Operations
Operating Plan
KPIs
Business Reviews
Service Provider Route to Market
Consulting Partners
Implementation Partners
Managed Services Partners
Forecasting
Budgeting
Strategic Planning
Cross-functional Initiatives
Process Improvement
Leadership

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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