Tray.io

Director of Services and Support

United States

Tray.io Logo
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess 7+ years of experience in solutions architecture, professional services, or related technical leadership roles, with proven leadership experience in Solutions Architecture, particularly in iPaaS or high-growth tech environments. They should have experience managing technical individual contributors (ICs), including engineers and solutions architects, and a strong operational background, comfortable building systems, processes, and structure in a scaling environment. Deep knowledge of APIs, webhooks, data transformation, and event-driven architectures is required, alongside familiarity with SDLC, security, compliance, and governance requirements in enterprise environments. A Bachelor’s degree in Computer Science, Engineering, or a related field is also required, or equivalent experience is considered.

Responsibilities

The Director of Services and Support will align the Support and Solutions Architecture teams under a cohesive post-sales strategy, leading and mentoring a team of Solutions Architects to ensure high-quality delivery of Tray.ai solutions across customer engagements. They will serve as the escalation point for complex solution challenges and provide hands-on architectural guidance, building and standardizing playbooks for technical onboarding, customer escalation management, and solutions architecture support. The role involves guiding customers through architectural decisions, building collaborative relationships with Engineering, Product, Sales, and Customer Success, fostering a culture of innovation, and owning key post-sales metrics. Additionally, the Director will partner with Revenue leadership to improve resource allocation and account coverage strategies, and stay informed about industry trends to guide architecture decisions and solution direction.

Skills

Solutions Architecture
Customer Support
Team Leadership
Operational Rigor
Architectural Guidance
Cloud Deployment
Hybrid Deployment
Customer Relationship Management
Process Standardization
Industry Trends (AI/ML)

Tray.io

Automation and integration platform for businesses

About Tray.io

Tray.io provides a platform called the Universal Automation Cloud that helps businesses automate and integrate their processes. This platform is designed to be user-friendly, catering to both technical users and those who prefer low-code solutions. It allows businesses to connect various systems, whether they are in the cloud or on-premises, enhancing efficiency and productivity. Tray.io operates on a subscription model, offering features such as role-based access control, data encryption, and compliance for sensitive information. A unique aspect of their platform is Merlin, which enables users to execute business processes using natural language instructions, significantly reducing the time needed for traditional methods. Tray.io prioritizes data security and scalability, ensuring that businesses can confidently implement their integration strategies.

Key Metrics

San Francisco, CaliforniaHeadquarters
2012Year Founded
$150MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Remote Work Options
Stock Options

Risks

Increased competition from platforms like Zapier and Integromat.
Potential data privacy concerns due to third-party integrations.
Economic downturns may lead to budget cuts affecting subscriptions.

Differentiation

Tray.io offers a no-code platform for complex process automation.
The platform supports seamless integration across cloud, on-premises, and partner ecosystems.
Merlin feature allows natural language process automation, enhancing user experience.

Upsides

Growing demand for low-code platforms empowers non-technical staff to automate processes.
API economy expansion enhances Tray.io's connectivity and integration capabilities.
Advancements in NLP enable more intuitive interfaces for Tray.io's platform.

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