Director, Network Operations, Voice and Transport

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Job Description

The Director, Network Operations, Voice and Transport is responsible for leading and managing network operations centers (NOCs) that provide 24/7 surveillance and maintenance of a large-scale telecommunications network. This role ensures operational excellence across TDM voice switching, VoIP, E911, SS7 signaling, voicemail, complex translations, and fiber optic transport technologies.

The position plays a critical role in strategic planning, system integration, and continuous improvement initiatives, while fostering collaboration across IT, field operations, and vendor partners. Team functional roles under your supervision will include specialized network technicians, experienced technology managers, and expert telecommunications engineers. Inter-organizational relationships with field organizations inside and outside of the central office will be critical to your success.

As the Director, Network Operations, Voice and Transport you will impact:

• Lead technical network operations teams (managers, supervisors, engineers, technicians) in surveillance and maintenance of critical telecommunications network infrastructure with 24 x 7 x 365 coverage (Tier 1,2)
• Provide Tier 3 technical support team leadership for multiple network technologies
• Provide strategic leadership in the efficient use of systems for alarming, ticketing, inventory, change control, network maintenance, upgrades, etc.
• Produce regular operational & executive reporting for analysis of all relevant network, systems and automation metrics, including performance results
• Responsible for strict adherence to regulatory agency reporting requirements
• Serve as lead executive during network outage situations, driving to root cause and resolution
• Lead proactive network performance initiatives
• Conduct and ensure timely employee appraisal reviews and progress reports for your team
• Develop and foster strong peer-to-peer relationships across all interfacing operational teams

Qualifications

What it takes to catch our eye:

• Bachelor’s degree or equivalent practical work experience
• 15+ years in a variety of telecommunications Network Operations leadership roles
• 15+ years of managing technical teams with increasing responsibility
• Working knowledge of standard computer software, including MS Excel, Office and Word
• Ability to work in a fast-paced environment with competing time-sensitive priorities
• Strong attention to detail to ensure that policies and standard procedures are followed
• Excellent verbal and written communication skills

A bonus if you have the following:

• Master’s degree in business
• Telecom/Cable/Internet Service Provider industry experience
• Knowledge and experience with SIP/VoIP and / or Ribbon voice infrastructure
• Knowledge and experience with team consolidation initiatives and NOC integration strategies is a plus
• Demonstrated practical experience in Lean Six Sigma methods and techniques

Additional Information

Why join us?

We aspire to contemporary ways of working. We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Ch