Job Description: Director of Engineering - Infrastructure

About Ditto

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.

About the Position

Ditto is at an inflection point. We're about to hit a massive scaling phase, and we need an exceptional engineering leader to ensure our infrastructure can support this hyper-growth journey. This is a unique opportunity to join a company at the beginning of its rapid expansion and shape the future of our technical foundation.

As Director of Engineering - Infrastructure, you will lead and unify our Site Reliability Engineering (SRE), Platform, and CI Infrastructure teams. You'll be responsible for creating a holistic view of our infrastructure ecosystem, from our SRE processes to our customer-facing self-service multicloud Kubernetes platform architecture, ensuring we can scale reliably and efficiently to meet the demands of our enterprise customers.

This role is critical to our success - our infrastructure is the foundation that enables us to deliver on our promises to the whales we've courted. You'll work closely with our Cloud team (Big Peer, Portal, Pare, Data Integrations) and report to the VP of Engineering. Your mission will be to strengthen the bond between SRE and platform teams, foster collaboration, and build a world-class infrastructure organization that can support Ditto's ambitious growth plans.

Responsibilities

As Director of Engineering - Infrastructure, you will:

• Lead and manage our SRE, Platform, and CI Infrastructure teams. Manage managers and key ICs such as architects and senior staff engineers.
• Design, own, and execute the vision for platform excellence at Ditto.
• Play a central role in the transformation of Ditto’s engineering culture into a culture that prioritizes reliability and resilience of our mission-critical software. Communicate & articulate this mission across the entire company in all hands, presentations, working sessions, and via enactment of strategic objectives.
• Consolidate infrastructure knowledge and expertise to reduce cognitive load across the organization and create scalable processes.
• Develop and execute a comprehensive infrastructure strategy that prepares Ditto for massive scale based on current sales trajectory.
• Strengthen the bond between SRE and Platform teams, fostering collaboration and shared ownership.
• Establish and maintain a healthy, sustainable working cadence for all infrastructure teams while reducing on-call incident frequency.
• Partner with the upcoming Cloud team leadership to ensure seamless integration of infrastructure services.
• Implement best practices for cloud infrastructure management, focusing on AWS with consideration for multi-cloud strategies.
• Lead the optimization of Kubernetes across our infrastructure stack.
• Build and mentor a high-performing team of infrastructure engineers and managers.
• Collaborate with Product, Sales, and other Engineering teams to align infrastructure capabilities with business needs.
• Manage infrastructure budgets and make strategic decisions about tooling and technology investments.
• Establish SLOs, monitoring, and alerting strategies that ensure reliability at scale.
• Champion infrastructure as code, automation, and self-service capabilities.

Requirements

• 10+ years of experience in cloud SRE/Platform engineering, with deep expertise in distributed systems.