Director - Head of Account Management

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Fintech, PaymentsIndustries

Requirements

Candidates should have over 10 years of experience in Business Development, Account Management, or Customer Success with a focus on cross-sell and upsell sales motions. Experience in leading an account management team and managing mid-market clients is preferred. A strong understanding of the financial, banking, payments, and financial services industries is required, along with familiarity with CRM or sales enablement tools. The role requires comfort working in dynamic, ambiguous environments and the ability to thrive in a fast-paced, evolving business setting. Proficiency in English is essential, and experience with global clients and AI for account management are considered a plus.

Responsibilities

The Director will lead and mentor a team of account managers, setting goals and ensuring their success. They will build and maintain strong client relationships, identify and address churn risks, and drive revenue growth through account expansion. Responsibilities include identifying and implementing process improvements, driving customer success, and representing the voice of the customer to internal stakeholders to promote a customer-centric mindset.

Skills

Account Management

Client Relationship Management

Team Leadership

Revenue Growth

Sales Strategy

Cross-functional Collaboration

Payments Infrastructure

Financial Institutions

Fintech

Business Development

Product Management

Compliance

Nium

Global platform for real-time payments

About Nium

Nium provides real-time payment solutions that enable businesses to send and receive funds instantly, manage foreign exchange transactions, and prevent fraud. Its platform, powered by a proprietary API, allows banks, fintech companies, and money service businesses to integrate services for efficient cross-border money movement. Nium stands out by offering competitive foreign exchange rates and solutions for corporate purchasing and travel payments. The company's goal is to streamline financial transactions for businesses globally while charging fees for its services.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$305.4MTotal Funding

SERIES_ECompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Hybrid Work Options

Paid Vacation

Performance Bonus

Stock Options

Professional Development Budget

Mental Health Support

Risks

Increased competition from Loop and EQ Bank's multi-currency Global Visa Card.

Regulatory challenges in diverse African markets could impact partnership with Ecobank.

Technological integration issues may arise with Partior's blockchain-based payment system.

Differentiation

Nium offers real-time cross-border payments, enhancing speed and efficiency for businesses.

The company provides a proprietary API for seamless integration into existing business systems.

Nium's platform supports multiple payment schemes, including Visa, Mastercard, and Diners Club.

Upsides

Partnership with Ecobank expands Nium's reach to 35 African markets, boosting market presence.

Collaboration with Partior enhances transaction transparency and speed via blockchain technology.

Launch of Diners Club International Card increases flexibility for travel industry customers.

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