Director, Enterprise Solutions Engineering

About Cresta

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role

As a Director, Enterprise Solutions Engineering at Cresta, you will lead a team of high-performing pre-sales Solutions Engineers supporting complex sales cycles within our Enterprise segment. You’ll partner closely with Enterprise sales leadership to align SE coverage with pipeline priorities, coach your team through technical discovery and solution design, and ensure executional excellence across demos, POCs, and technical validation.

In this player-coach role, you’ll also support key strategic deals directly—providing hands-on technical leadership, influencing the solution design, and helping shape the business case alongside Enterprise Account Executives. Internally, you will collaborate cross-functionally with Product, Engineering, and Enablement to elevate the SE team’s impact and drive continuous improvement in how we position and deliver Cresta’s platform.

Location Preference: East or Central, US Remote

Responsibilities

• Conduct weekly 1:1s and team meetings to coach SE's on deal strategy, technical execution, and best practices
• Create and maintain individualized development plans; lead monthly ride-alongs and collaborate with SE Enablement on targeted training
• Align closely with Enterprise Sales Leaders through weekly syncs, sales leadership meetings, and coverage reviews to drive segment strategy
• Run weekly SE pipeline reviews to ensure technical qualification, surface systemic blockers, and share performance metrics with leadership
• Manage SE team capacity and utilization, coordinate cross-regional support, and drive recruiting and onboarding with structured 30-60-90 day plans
• Provide hands-on support for 2–3 strategic enterprise accounts by leading technical discovery and shaping technical strategy for deals >$500K
• Collaborate with Product to influence the roadmap, lead Enterprise-specific POC initiatives, and validate complex implementations
• Develop and deliver high-impact demos and presentations; co-design POCs that accelerate sales cycles for priority enterprise opportunities
• Establish and scale technical best practices, discovery frameworks, and competitive enablement assets across the Enterprise SE team

Qualifications We Value

• 8+ years of experience in sales engineering or technical sales, with 2+ years in a leadership capacity
• Deep expertise in Contact Center technologies, including Conversational AI, CCaaS platforms, and telephony infrastructure
• Understanding of AI Agent applications, with hands-on experience integrating AI into customer workflows
• Strong working knowledge of enterprise platforms including Salesforce, Google, Amazon, contact center infrastructure, and enterprise SaaS environments
• Known for resourcefulness, strategic thinking,