Senior Director, Customer Success
Arcadia- Full Time
- Senior (5 to 8 years)
Reporting to the VP, Customer Success, the Director of Customer Success will be responsible for the success, value realization, and growth of Acute & Payer (A&P) clients across the US and Canada. This position will lead, coach, and manage a team of Customer Success Managers and serve as a first point of escalation as needed. This team is responsible for supporting our Acute (Provider) enterprise and strategic customers. This position will be remote and will manage a team that is also remote. Travel to client locations and to corporate offices in Salt Lake City, Utah, and Toronto, Ontario, Canada may be required.
At PointClickCare, base salary is one of many components that make up our total rewards package. The US base salary range for this position is $162,000 - $180,000 + bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience.
Cloud-based EHR solutions for senior care
PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.