Director Client Onboarding at Nasdaq

London, England, United Kingdom

Nasdaq Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Capital MarketsIndustries

Requirements

  • Several years in client-facing roles within capital markets and trade surveillance
  • Proven management experience, including resource planning and team development
  • Strong technical foundation (Linux environments, SaaS platforms)
  • Self-starter with a bias for action and continuous learning
  • Excellent communicator and doer
  • Process-oriented with a passion for scalable, repeatable frameworks
  • Deep capital markets and trade surveillance experience

Responsibilities

  • Build positive relationships with client team members, lead onboarding engagements, and act as a technical and strategic adviser
  • Lead and mentor a regional team of onboarding specialists, driving performance and growth through mentoring and development
  • Design and implement onboarding processes tailored to clients, using Linux-based environments and cloud technologies
  • Partner with Product, Sales, and Support teams to align onboarding with evolving product capabilities
  • Use client feedback and data to refine strategies, champion automation, and challenge legacy approaches
  • Maintain oversight of onboarding projects, risks, and critical metrics, and contribute to global onboarding strategy

Skills

Key technologies and capabilities for this role

LinuxSaaSCloud TechnologiesTrade SurveillanceCapital MarketsClient OnboardingTeam LeadershipAutomation

Questions & Answers

Common questions about this position

What benefits does Nasdaq offer?

Nasdaq provides an annual monetary bonus, opportunity to become a shareholder through the Employee Stock Purchase Program with discounted stocks, pension plan, flexible health insurance, flexible working schedule with hybrid work, additional paid leave after 2 years, flex day program up to 6 paid days off per year, internal mentorship, and online learning resources like Udemy.

Is this role remote or hybrid?

The role offers a flexible working schedule and hybrid way of work.

What skills and experience are required for the Director Client Onboarding role?

Candidates need several years in client-facing roles within capital markets and trade surveillance, proven management experience including resource planning and team development, strong technical foundation in Linux environments and SaaS platforms, and must be a self-starter with excellent communication and process-oriented skills.

What is the company culture like at Nasdaq?

Nasdaq is a vibrant and entrepreneurial company that encourages taking initiative, challenging the status quo, taking intelligent risks, and bringing your authentic self to work, while building a culture where everyone feels connected, supported, and empowered.

What makes a strong candidate for this position?

A strong candidate is a client-facing leader with deep capital markets and trade surveillance experience, proven management skills, strong technical foundation in Linux and SaaS, and a passion for building scalable processes, while being a self-starter with excellent communication.

Nasdaq

Operates electronic stock exchange and financial services

About Nasdaq

Nasdaq operates one of the largest electronic stock exchanges in the world, providing a platform for buying and selling securities. It caters to a wide range of clients, including individual and institutional investors, as well as corporations. Nasdaq offers various financial products and services, such as the Nasdaq Smart Portfolio, which uses advanced analytics to help investors optimize their stock portfolios. Additionally, Nasdaq supports non-financial marketplaces and is recognized for its efforts in sustainable investment practices. The company earns revenue through transaction and listing fees, along with subscription services for its products. Nasdaq aims for global expansion and innovation, with nearly 40 offices around the world.

New York City, New YorkHeadquarters
1971Year Founded
$9,370.5MTotal Funding
IPOCompany Stage
Data & Analytics, Fintech, Financial ServicesIndustries
5,001-10,000Employees

Risks

Adenza acquisition's high price may affect shareholder confidence and stock performance.
Integration of Metrio's ESG software may face challenges, delaying expected benefits.
Nasdaq's secondary stock offering could lead to stock dilution, affecting shareholder value.

Differentiation

Nasdaq operates one of the world's largest electronic stock exchanges.
Nasdaq offers advanced analytics through its Smart Portfolio for investment optimization.
Nasdaq is a pioneer in sustainable investment practices with a focus on ESG solutions.

Upsides

Nasdaq's acquisition of Adenza expands its financial technology capabilities.
Nasdaq's secondary stock offering could provide capital for strategic investments.
Nasdaq Private Market's Series B financing indicates strong investor confidence.

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