Director, Client Account Manager at Zinnia

Bridgewater, New Jersey, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Significant oversight, planning, critical thinking, and consultative skills
Ability to collaborate with senior decision-makers within Zinnia and client organizations
Strong relationship-building skills
Experience in client management and strategic advisory

Responsibilities

Lead and manage key client delivery relationships, fostering a Zinnia-first mindset
Drive overall client and end-customer experience, measuring success through client satisfaction, strategic leadership, and optimized client support
Guide with strategic advisory and execution expertise, acting as a strong advocate for the client within Zinnia
Define and implement new metrics in collaboration with the delivery management team
Develop relationships with key client executives, serving as a trusted business and Zinnia advisor
Present a comprehensive view of Zinnia’s services, products, and technology for client leverage
Ensure Zinnia meets business commitments and resolves issues promptly for client satisfaction
Clarify lines of responsibility and authority within functional organizations
Own and manage the client relationship within the Zinnia framework, overseeing project delivery, day-to-day operations, service delivery, and financial management
Build long-term strategic partnerships focused on driving ROI for clients and identify a clear path and execution approach to deliver an exceptional level of client experience
Ensure client satisfaction metrics are developed and implemented
Represent the client within Zinnia, communicate the customer experience, collaborate with internal teams to achieve client objectives, and identify Zinnia’s needs to meet business requirements
Take ownership of high priority projects/programs, including: business case, alternatives evaluation, scope, cost, risks, interdependencies, workplan

Skills

Key technologies and capabilities for this role

Client Relationship ManagementStrategic AdvisoryAccount ManagementStakeholder CollaborationProject OversightFinancial ManagementConsultative SkillsRelationship BuildingExecutive CommunicationMetrics Development

Questions & Answers

Common questions about this position

What is the salary for the Director, Client Account Manager position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What skills are required for this Director role?

The role requires significant oversight, planning, critical thinking, and consultative skills, ability to collaborate with senior decision-makers, strong relationship-building skills, and experience in client management and strategic advisory.

What are Zinnia's core values and company culture like?

Zinnia is driven by a commitment to three core values: be bold, team up, deliver value.

What makes a strong candidate for this Client Account Manager Director role?

Strong candidates will demonstrate significant oversight, planning, critical thinking, consultative skills, ability to collaborate with senior decision-makers, strong relationship-building, and proven experience in client management and strategic advisory.

Zinnia

Insurance technology for life products

About Zinnia

Zinnia focuses on improving the life and annuity insurance market by providing a platform that simplifies the creation, management, and servicing of insurance products. The platform uses technology and data analytics to help insurance companies launch products faster and manage them more effectively. This results in a better buying experience for consumers and increased operational efficiency for insurers and financial advisors. Zinnia's platform is user-friendly, allowing consumers to easily understand and purchase life and annuity products. The company aims to enhance the relationship between customers and insurers, ensuring better protection and improved wellbeing for consumers. Unlike its competitors, Zinnia emphasizes real-time data sharing and actionable insights, which help all parties make informed decisions.

Topeka, KansasHeadquarters

2005Year Founded

$1.7MTotal Funding

SEEDCompany Stage

Data & Analytics, FintechIndustries

501-1,000Employees