Senior Director, Digital Customer Success
1PasswordSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Software, SaaSIndustries
Requirements
- Customer-focused individual contributor
- Thrives in a tech-enabled, digital-first approach to customer success
Responsibilities
- Manage a portfolio of customers at scale
- Drive customer engagement, adoption, and retention
- Utilize automation, technology, and data-driven insights
- Ensure customers receive value through automation touchpoints, in-product guidance, and self-service resources
- Develop and implement digital engagement strategies
Skills
Customer Success
Digital Engagement
Automation
Data-driven Insights
SaaS
ITAM
FinOps
Customer Retention
Adoption Strategies
Flexera
IT management and software optimization solutions
About Flexera
Flexera provides IT management software and optimization solutions that help businesses control their software and IT costs. Its products enable organizations to manage their technology investments more efficiently, particularly during digital transformation efforts. Flexera's main offerings include IT asset management (ITAM) and software asset management (SAM) tools, which allow clients to track and optimize software usage. Additionally, the company offers cloud management solutions to help businesses manage their cloud resources effectively. Flexera differentiates itself from competitors through its Technology Value Optimization (TVO) approach, which focuses on maximizing the business value from technology expenditures. The company's goal is to help clients achieve a return on investment (ROI) from their technology spending, ensuring that every dollar spent contributes to growth and efficiency.
Itasca, IllinoisHeadquarters
2008Year Founded
$81.4MTotal Funding
BUYOUTCompany Stage
Enterprise SoftwareIndustries
1,001-5,000Employees
Risks
Integration of Snow Software may disrupt services if not managed well.
Rising SBOM demand may strain Flexera's resources and compliance efforts.
Rapid cloud tech evolution could lead to outdated Flexera offerings.
Differentiation
Flexera's Technology Value Optimization maximizes business value from technology investments.
Acquisition of Snow Software enhances Flexera's hybrid IT management capabilities.
Flexera's SBOM management addresses rising cybersecurity threats and regulatory requirements.
Upsides
Recognition as a leader in Cloud Cost Management boosts Flexera's market credibility.
Flexera One FinOps tool optimizes costs and improves IT-finance collaboration.
Technology Intelligence Platform bridges ITAM and FinOps for hybrid IT challenges.
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