Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
Full Time
Junior (1 to 2 years)
[Remote] Digital Customer Success Partner - UK & DACH at 360Learning
Berlin, Berlin, Germany
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-Learning, Customer Success, Software as a Service (SaaS)Industries
Requirements
The Digital Customer Success Partner is required to have at least 2 years of experience in a Customer Success position, ideally in the SaaS industry, and fluency in both English and German. They should also possess a proactive approach, the ability to prioritize and manage a large portfolio of clients, and the capability to express ideas clearly through data, both in writing and orally.
Responsibilities
As a Digital Customer Success Partner, the role involves ensuring contract renewal by coordinating resources, aligning business impact with client objectives, collaborating with the EMEA account management team, creating processes for reporting and communication, onboarding clients and facilitating their digital training strategy, defining learning transformation roadmaps, activating digital strategies for clients in the UK and Germany, identifying customer use-cases, developing relationships with clients and their leadership teams, reducing churn by identifying at-risk customers, and developing good business practices to share with the Client Success Team.
Skills
Customer Success
Client Management
Training Strategy
Digital Strategy
Stakeholder Engagement
Process Development
Webinars
Account Management
Customer Retention
CRM Tools
360Learning
Corporate learning platform for employee upskilling
About 360Learning
360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.
New York City, New YorkHeadquarters
2013Year Founded
$235.7MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, EducationIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Sick Leave
Paid Holidays
Flexible Work Hours
Remote Work Options
Parental Leave
Risks
Integration challenges with eLamp's technology could delay new feature rollouts.
Economic uncertainties may impact 360Learning's expansion plans in North America.
Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.
Differentiation
360Learning offers a collaborative learning platform leveraging AI for personalized learning.
The platform integrates with Salesforce and HR systems to align training with business goals.
360Learning's iterative training framework allows for constant course improvement by peer feedback.
Upsides
360Learning's North American operations grew 65% year-on-year, showing strong market demand.
Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.
Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.
Related Jobs
RemoteRemoteClient Success Portfolio Manager
Included HealthSalary not specified
RemoteCustomer Success Lead
WanderSalary not specified
RemoteEnterprise Account Manager
SanitySalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteHead of Partnerships, DACH
SubstackSalary not specified
RemoteBusiness Development Manager (m/f/d)
MontaSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteCustomer Retention Associate
VetcoveSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteCustomer Care Advocate
iRhythm TechnologiesSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteClient Success Executive
ArineSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteExecutive - HR & Digital Transformation
GE HealthcareSalary not specified
RemoteCustomer Success Specialist
Propelus$60,000 - $70,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteSaaS Implementation Manager
VetcoveSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Success Partner
PriceSpiderSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)