[Remote] Digital Customer Success Partner - UK & DACH at 360Learning

Berlin, Berlin, Germany

360Learning Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-Learning, Customer Success, Software as a Service (SaaS)Industries

Skills

Key technologies and capabilities for this role

Customer SuccessClient ManagementTraining StrategyDigital StrategyStakeholder EngagementProcess DevelopmentWebinarsAccount ManagementCustomer RetentionCRM Tools

Questions & Answers

Common questions about this position

What does the compensation package include?

The compensation package includes a base salary, a variable component, and equity.

What benefits are offered for this role?

Benefits include Work From Home perks, medical insurance, gym subscription, and 1 month parental leave for the second parent.

Is this role remote or does it require office work?

The role offers Work From Home perks, indicating remote work flexibility.

What skills and experience are required for this position?

Candidates need at least 2 years of experience in a Customer Success position (ideally SaaS), fluent English and German, proactive mindset in a results-oriented culture, ability to manage a large client portfolio, data communication skills, and interest in digital industry and e-learning.

What is the onboarding timeline like for this role?

Onboarding includes mastering the product and culture within 1 month, hosting customer meetings within 2 months, defining client roadmaps and strategies within 4 months, and reducing churn while sharing practices within 12 months.

360Learning

Corporate learning platform for employee upskilling

About 360Learning

360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.

New York City, New YorkHeadquarters
2013Year Founded
$235.7MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, EducationIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Sick Leave
Paid Holidays
Flexible Work Hours
Remote Work Options
Parental Leave

Risks

Integration challenges with eLamp's technology could delay new feature rollouts.
Economic uncertainties may impact 360Learning's expansion plans in North America.
Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.

Differentiation

360Learning offers a collaborative learning platform leveraging AI for personalized learning.
The platform integrates with Salesforce and HR systems to align training with business goals.
360Learning's iterative training framework allows for constant course improvement by peer feedback.

Upsides

360Learning's North American operations grew 65% year-on-year, showing strong market demand.
Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.
Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.

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