Solutions Consultant

Position Overview

• Location Type: Remote
• Employment Type: Full Time
• Salary: Not specified

UserTesting (recently merged with UserZoom) is a leader in experience research and insights. We help organizations understand how people engage with the world and use that knowledge to improve their products and experiences. We’ve been trusted by top brands for over 15 years and now serve over 3,400 customers in 50 countries, including 75 of the Fortune 100. We're looking for a passionate Solutions Consultant to optimize sales strategies, drive collaboration, and deliver exceptional value to our customers.

Requirements

• Passionate about optimizing sales strategies
• Ability to drive cross-functional collaboration
• Strong understanding of how different business functions work together
• Excellent communication and interpersonal skills
• Ability to conduct insightful 1:1 sessions with sales representatives
• Understanding of MEDDICC methodology
• Ability to deliver custom demonstrations and showcase the value of our solutions

Responsibilities

• Pipeline Optimization: Conduct regular 1:1 sessions with sales representatives to focus on the holistic pipeline around their book of business, including discussing upcoming meetings, setting goals, identifying MEDDICC gaps in opportunities, and strategizing next steps.
• Sales Strategy Execution: Influence the overall execution of the sales strategy by leveraging a solid understanding of how different business functions work together to achieve common goals.
• Cross-Functional Collaboration: Partner and consult with cross-functional teams such as Customer Success, Product, Professional Services, and Product Marketing to drive and action key initiatives. Provide insights to Product teams regarding trends, use cases, and business impact to enhance product capabilities.
• Custom Demonstrations: Deliver full “Custom Demo” sessions and discuss qualitative methodologies, demonstrating a base understanding of integrations to address customer needs effectively.
• Proof of Concept and Value: Lead discussions and conduct Proof of Concept (POC) and Proof of Value (POV) activities with customers, showcasing the value of our solutions and guiding them towards successful outcomes.
• Solution Consultation: Provide consultation on recommended solutions, including advising on seat and SUS (Single User Session) configurations.
• Mentorship: Serve as the designated “Buddy” for new Solutions Consultants joining the team, providing guidance and support to facilitate their onboarding.