DevOps Engineer (Telco)

About the Role

Employment Type: Full time

DevOps Engineer (Telco)

What you can expect

• Design and maintain critical SIP trunking infrastructure
• Lead high-impact projects
• Work with automation technologies like Python and Ansible
• Build monitoring systems
• Create documentation
• Combine hands-on technical work with operational leadership in a fast-paced global environment

About the Team

• Eight specialized departments
• Highly collaborative, diverse engineering team
• Mission to deliver seamless and innovative communication solutions
• Includes software development, machine learning, and quality assurance teams
• Focus on creating and maintaining user-friendly interfaces and robust infrastructure
• Pushing boundaries of communication technology to bring people together

What we’re looking for

• Experience: At least 7+ years in a similar role(s)
• Telephony Knowledge:
  • Understanding of SIP, RTP, RTCP, TLS, SRTP, SOAP/REST API, TCP/IP etc.
  • Knowledge of international telephony regulations and ability to propose solutions within regulatory requirements
  • Experience onboarding carriers and setting up interconnects
• SBC Platforms: Experience working on various SBC platforms (Ribbon/Sonus SBC, PSX, RAMP advantageous)
• Automation:
  • Python
  • Shell scripting
  • Ansible
  • REST API
• Deployment & Integration: Experience with logging/monitoring tools like ELK, Grafana, Alert managers, Webhooks etc.
• Troubleshooting:
  • Experience troubleshooting voice and network issues through packet analysis tools (Wireshark, Empirix)
  • Experience with SIP ladder diagrams for comprehensive diagnostics
• Problem Solving: Experience seeking out solutions to optimize cost, performance, and quality of existing solutions with ownership
• Vendor Management: Experience working with vendors and external partners
• Network Layer Knowledge: Understanding of transmission and Network layer (BGP, VLAN, Subnetting, MPLS etc.)

Ways of Working

• Structured hybrid approach centered around offices and remote work environments.
• Work style (Hybrid, Remote, or In-Person) is indicated in the job description/posting.

Benefits

• Award-winning workplace culture
• Commitment to delivering happiness
• Benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
• Support for work-life balance
• Opportunities to contribute to the community

About Us

• Zoomies help people stay connected to get more done together.
• Built the best collaboration platform for the enterprise.
• Products include Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
• Problem-solvers working at a fast pace to design solutions with customers and users in mind.
• Opportunities to grow skills and advance careers in a collaborative, growth-focused environment.

Our Commitment

• Great work happens when people feel supported and empowered.
• Committed to fair hiring practices, evaluating candidates based on skills, experience, and potential.
• If accommodation is required during the hiring process, please let us know.
• Accommodations Request Form available for those needing assistance due to a medical disability.
• Non-accommodation-related requests will not be addressed via the form.

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